Robin M.
On January 24th I sent an email…
On January 24th I sent an email regarding my January 14th order of monopod bundle. January 26th I was informed fed ex lost my order and was asked if I wanted replacement or cancellation. I chose cancellation since order was gift. SAME DAY-my order cancelled and refund process initiated. Fantastic customer care and I’ll be ordering the bundle later this year. I did order and receive a moon pod pillow. It arrived quickly, not damaged and I LOVE IT! I am impressed with the product and customer care quality I received.
Response from MoonpodFeb 27, 2023
Hi Robin, and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your awesome feedback and support of the Moon Pod! Stay safe!


