moomooReviews of moomoo.com

I opened a Moomoo account with a large sum of money, believing MOOMOO was trustworthy. I signed up through a YouTube operator to access the "PERKS." On September 11, 2025, at 9:01 a.m. Florida time, they sent me an email confirming that they had received the money from my Wells Fargo bank and that they had already deposited it into my Moomoo account. Since September 11, I have logged in multiple times (with my username and password, BUT MY MONEY DOESN'T APPEAR). I have called multiple times and waited for hours (no one answers), I have sent emails (nothing), I have written in the chat, and they keep asking me questions, saying they are sorry I can't access my account. They don't resolve anything. I think is a machine....

This is the worst trading app ever. They make it very hard to withdraw money and change password etc. They should make some changes or else won't be able to keep the customers.

Stay away! This is an extremely dodgy company. If you are trying to close your account, they will just ignore you. Trying to call them is impossible since they will put you on hold indefinitely.

I put in a lot of hard work and savings but was scammed. It was stressful and frustrating, but after doing my research I was able to recover my money. If you ever face something similar, just know there’s help out there, and I’m happy to share the steps that worked for me.

I invested with moomoo the same etfs I have in schwab, but I'm losing my capital , but the same etfs on schwab I'm not losing money or my losses are very minimal. It makes me think moomoo rigged their platform to make their clients lose their money. I pulled out all my money . I lost $250 on moomoo but I didn't want to incur bigget losses and so I pulled out asap. As soon as my money is all pulled out, I'll never go back to moomoo and never recommend it. They say I'll get 60 free stocks if I have X $s in the acct. I only counted 32 stocks , but moomoo customer service rep said they see on their screen I have 60 free stocks on my acct. Anyways, the so-called 60 stocks are only valued to $230 . It's not worth it

Absolutely the worst experience ever. Moomoo refuses to send OTPs to my iCloud email or even to my phone, making it impossible to access my account or withdraw my money. Every time I contact support, they demand a selfie with my ID — even just to update my email or close my account. It’s been 3–4 months of the same back-and-forth with no real help. This is a serious privacy concern. They’re holding my money and refusing to provide a simple solution. Avoid this platform!

I decided to test the deposit/withdrawal process. Deposited $1 and after verification of days it went through. Deposited $100 and went through instantly. Withdrew $50 waited the mandatory 3 days and it was returned to my Universal account. Help desk told me to use a valid bank account and try again. The reality is that I used the same bank account for the initial deposit and return. I have no confidence in getting my money out. Glad I used small sums to test the process. Help desk used broken English writing and were dismissive. Bad experience.

Had to get a SMS confirmation code but it never arrived despite trying all sorts of things. Support spoke broken english and then copy pasted some useless pre written things to try, clearly support is outsourced to india or some other shit hole.