Mooielight Reviews | Read Customer Reviews of mooielight.com

MooielightReviews of mooielight.com

3.2241 reviews
Decoration & Interior
1220 Caton center Dr. Suite L-M,, Baltimore, Maryland

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Mooielight

About Mooielight

Browse living & dining room pendants - Free Shipping on our best-selling designs. Whatever your taste, we have a pendant light style to perfectly complement your home's unique aesthetic.As a direct lighting manufacturer, Mooielight offers an extensive collection of high-quality, gorgeous fixtures – from modern pendants and ceiling lights to elegant table lamps and wall sconces – often at significant savings compared to traditional retail prices. We achieve this by shipping directly from our workshops, bringing you stylish lighting solutions for every room without the high markups. Explore our diverse range and enjoy the confidence of our satisfaction guarantee, knowing you'll find beautiful lighting backed by dedicated customer support and free worldwide shipping on qualifying orders.

Mooielight (mooielight.com) has 241 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: mooielight.com
Website: mooielight.com
Category: Decoration & Interior
Location: Baltimore, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mooielight reviews

241 approved reviews, newest moderated first

beatriz I.
Nov 9, 2021
I haven’t received my order!!!
I haven’t received my order!!!! Please provide where abouts or I will need to start a claim with my credit card. Thank you
Response from MooielightNov 10, 2021
I'm sorry to hear that you haven't received your order, and I understand the frustration this must be causing. I want to assure you that we take this matter seriously and are committed to resolving the issue promptly. I've checked the tracking information associated with order number 1Z44753E0333172344, and it shows that the package is currently in transit. However, I understand that this information may not provide clarity on the exact whereabouts. To assist you further and provide more accurate information, could you please contact our customer service team at [email protected]? Additionally, if you have any specific concerns or details about the order, please include them in your email. We want to ensure that you receive your order as soon as possible, and we're here to assist you throughout the process. Thank you for your understanding, and we apologize for any inconvenience you've experienced. Best regards, Ashley Mooielight Customer Service Specialist
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Weixin W.
Nov 8, 2021
this is the most awful shopping…
The shipping took longer than expected, but the customer service was nice to answer all questions
Response from MooielightNov 8, 2021
Hello, Thank you for reaching out and for sharing your experience. We appreciate your understanding regarding the shipping delays and are glad to hear that our customer service team was able to assist you with any questions you had. Shipping delays, especially in the current circumstances, are not the experience we aim to provide, and we sincerely apologize for any inconvenience it may have caused. We are constantly working to improve our processes and appreciate your patience during this challenging time. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope you enjoy your Mooielight product. Thank you for choosing Mooielight! Best regards, Ashley Mooielight Customer Service Specialist
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Simon Z.
Nov 5, 2021
I have never received my ordered item
I have never received my ordered item
Response from MooielightNov 6, 2021
I'm truly sorry to hear that you have not received your ordered item, and I understand the frustration this must be causing. I want to assure you that we take this matter seriously, and we are committed to resolving the issue promptly. I've seen that there have been challenges with shipping delays, and I want to sincerely apologize for any inconvenience this may have caused. To assist you further and track your order more effectively, could you please provide your order number or any additional details? Additionally, I recommend reaching out to our customer service team at [email protected]. They will work diligently to investigate the situation, provide you with more accurate information, and work towards a resolution. We appreciate your understanding during this time, and we're here to assist you in any way we can. Best regards, Ashley Mooielight Customer Service Specialist
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Hannah
Nov 5, 2021
Great customer service
Great customer service, very responsive and helpful.
Response from MooielightDec 26, 2023
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our customer service. Providing excellent service and being responsive to our customers' needs are top priorities for us. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and appreciate your kind words. Thank you for choosing Mooielight, and we look forward to serving you in the future! Best regards, Ashley Mooielight Customer Service Specialist
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Melissa
Nov 3, 2021
It’s been 8.5 weeks since I placed my…
It’s been 8.5 weeks since I placed my order and I have not received my items as of yet. I understand covid poses issues with delivery but it would be nice to not be the one to keep asking for updates. Although they are quick to respond, which I appreciate, Mooie should be providing ongoing updates instead of me having to ask. The tracking page does not provide adequate shipping updates. Perhaps my review will change once I receive the items and see the quality of my items.
Response from MooielightDec 26, 2023
I apologize for the delay in receiving your items, and I understand the frustration this has caused. We appreciate your patience during these challenging times, and I want to assure you that we are committed to resolving this issue promptly. Thank you for your understanding regarding the challenges posed by COVID-19 and shipping delays. I'm sorry to hear that the tracking page did not provide adequate updates. Your feedback is valuable, and we will work to improve our communication and tracking processes. To provide you with more accurate information and ensure a swift resolution, could you please provide your order number or any additional details? Additionally, I recommend reaching out to our customer service team at [email protected] for more personalized assistance. We understand the importance of ongoing updates, and we apologize for any inconvenience caused by the lack of communication. We appreciate your business and look forward to ensuring a positive resolution for you. Best regards, Ashley Mooielight Customer Service Specialist
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Nicole S.
Oct 24, 2021
Great product
Great product, great customer service!
Response from MooielightOct 25, 2021
Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with both our product and customer service. Providing high-quality products and excellent service are top priorities for us. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and appreciate your kind words. Thank you for choosing Mooielight, and we look forward to serving you in the future! Best regards, Ashley Mooielight Customer Service Specialist
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kiran
Oct 23, 2021
Beautiful Chandelier
The chandelier is very beautiful. I love it. I wish the shipping did not take so long. Also I wish I knew that the light bulbs were designed for Europe. I had to buy adapters to make the USA bulbs work. But it was well worth the effort. I love the final product
Response from MooielightOct 24, 2021
Thank you so much for your positive feedback! We're thrilled to hear that you find the chandelier very beautiful and that it was well worth the effort, despite the shipping duration and the need for adapters. We apologize for any inconvenience caused by the shipping time and the bulb compatibility. Your satisfaction is our priority, and we appreciate your understanding during these situations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Mooielight, and we're delighted to hear that you love the final product! Best regards, Ashley Mooielight Customer Service Specialist
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L B.
Oct 23, 2021
Good product
Good product. Very helpfull and super quick the aftersale assistance!
Response from MooielightDec 26, 2023
Thank you so much for your positive feedback! We're delighted to hear that you are pleased with our product and the quick after-sale assistance. Providing helpful and efficient support is a priority for us, and we're glad we could assist you promptly. If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Thank you for choosing Mooielight! Best regards, Ashley Mooielight Customer Service Specialist
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