moodylensesReviews of moodylenses.com

Response from moodylensesJul 24, 2026

Hi Lilliana, thank you for being a returning customer and for sharing your feedback. We're sorry for the inconvenience you experienced with shipping to Puerto Rico. We appreciate your suggestion regarding our shipping availability, and we'll be sure to share it with our team as we continue improving the shopping experience. We're glad we could process your refund smoothly, and we truly hope we'll be able to ship to Puerto Rico again in the future.

Response from moodylensesApr 14, 2025

Hi Zozo, Thank you for your review! Really happy to hear that you enjoyed shopping with moody :)

Response from moodylensesApr 16, 2025

Hi there, thank you for the review. We deeply apologize for the inconvenience. We have tried to reship the package, but the address showed as incorrect. We try our best and work only with reputable logistic couriers like USPS. Unfortunately, sometimes the situation is out of our control.

Response from moodylensesApr 16, 2025

Hi Abby, thank you for the review. We deeply apologize for the less than satisfactory experience this time. We are currently experiencing technical issues that affect our shipping time. Please email us with the delivery information; you should not be charged for any delivery - it should have been covered. We're concerned that a third-party scam has taken place here; we will try to compensate for all the difficulties and inconvenience that you've gone through. Thank you so much.

Response from moodylensesApr 4, 2025

Hi Jake, thank you for your review! So happy to hear you enjoyed our lenses :)

Response from moodylensesApr 28, 2025

Hi Cassandra, thank you for your review. We are truly sorry that your shopping experience with us was not satisfactory. We will keep working to improve both our logistics and communication to make sure that our customers can receive the lenses without worrying about our service and legitimacy. Hope you enjoy the lenses, and we appreciate the chance to at least get the lenses to you.

Response from moodylensesMar 24, 2025

Hi there! Thank you for your review, and we deeply apologize for the inconvenience. We've checked with our logistics carrier and this may be an error that occurred in shipping. We are investigating further and coordinating with the shipping team to make sure you will receive the lenses. Please watch out for our updates in your email inbox!

Response from moodylensesMar 24, 2025

Hi there! Thank you so much for your review, appreciate you taking the time to post this. Enjoy your grey lenses! <3