Cindy T.
Order #00526281
I placed an order a month ago but I received no updates and it has not been shipped yet. I emailed customer support but they haven’t given me a response and straight up disappeared. Absolutely no updates, no response, no progress, just basically took my money and left. The same thing happened with my previous order with moody and I’m disappointed that it happened again because I like their contact lenses.
Response from moodylensesJun 23, 2025
Hi Cindy, thank you for your review. We are deeply sorry for the less than satisfactory experience. We've been experiencing technical issues that resulted in unexpected delays with some of our orders, and a surge in emails. We've replied your email to help figure out a solution. Steps have been taken internally to ensure better communication with our customers. Again, we apologize for all the upset and inconvenience caused.