moodylensesmoody® Colored Contact LensesInnovative & Inclusive Natural-looking Self-expression FDA & CE VerifiedPICK YOUR LENSES TODAY!!!
moodylenses (moodylenses.com) has 351 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jenni
Love all the color choices, got my lenses and I am impressed with how soft and hydrating they are. Coming back for more!
Response from moodylensesNov 13, 2025
Thank you, Jenni! It’s great to hear you feel of the lenses hit the mark for you. We appreciate you coming back to us again^^
Eddyson L.
I recently placed an order with Moodylenses for some lenses. After noticing my order status wasn't updating and shipment wasn't processing, I contacted their customer service via WhatsApp after hours. I received a prompt reply from a representative named Rei the following morning. I explained my concern, and Rei immediately addressed the situation. They informed me of a system issue and resolved it very quickly without any delay. In all my experiences with various online stores, I have never encountered a customer service representative who handled an issue so promptly and professionally. Rei’s efficiency and outstanding work ethic are truly impressive. The personalized touch and sincerity they demonstrated ensured me that the issue was fully resolved. This level of service is rare today, especially with the prevalence of AI responses. I deeply appreciate Moodylenses' commitment to their customers and will certainly continue to shop with them. Thank you, Moodylenses, and thank you, Rei.
Response from moodylensesNov 13, 2025
Dear Eddyson, thank you so much for taking the time to share this =D We’re really grateful for your kind words, and we’re glad the issue was sorted out smoothly for you. We always try to be as quick and clear as possible when assisting our customer. We appreciate your trust in us, and we’ll keep doing our best for you every time you shop with us ✨
Kianne
Good quality and very reasonable price!
Response from moodylensesNov 13, 2025
Thank you so much, Kianne. We’re really happy to hear the lenses feel good in both quality and price. It’s great having you with us =D
Aren Goh Siew W.
Received! Thank you so much! It's a pretty lens I choose, will buy again!
Response from moodylensesNov 6, 2025
Dear Aren, thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying your new lenses and can’t wait to have you shop with us again^^
Veronica
You dont get a tracking number to track your order, or at least there was no sign of it.
Response from moodylensesNov 6, 2025
Hi Veronica, we’re really sorry for the trouble with tracking your order. Sometimes emails don’t get delivered to Hotmail accounts, so it’s possible that’s why you didn’t receive your tracking number. To help you right away, please reach out to us via WhatsApp or send us a DM on Instagram. We’ll make sure to assist you and get your order details sorted.
P P.
I had made a huge order on october 10th and been checking weekly to see if the lenses would change status to shipped but after 3 weeks i see nothing. So i decide to write to their customer service, which surprise surprise, takes another whole week for them to write them back and guess what they say? " your order did ship on the day you ordered it 3 weeks ago but we had some delays and now (3 weeks later which we probably would've never contacted you and pushed it under the rug if you had forgotten to check on it) we need a confirmation from the client to resend it" I mean duh? You couldn't have resent it 3 weeks ago when you messed it up??? But now you want a confirmation that i want what i paid for THREE WEEKS LATER? Or what? You never refunded it either so were you just gonna pocket the money? Like wow.. it's crazy how ridiculous these scammers get away with probably a lot considering most people probably wouldn't have checked their order status to some shady website. Dont let the pretty lenses fool you, try a different brand, there are several others.
Response from moodylensesNov 6, 2025
Dear PP, we’re very sorry for the frustration caused by the delay and lack of timely updates. We understand how upsetting this must have been and sincerely apologize. Please contact us directly so we can assist further and resolve any remaining issues.
Kristen P.
Great customer service!
Response from moodylensesNov 6, 2025
Dear Kristen, we’re thrilled to hear that our customer service made a positive impression, it really means a lot to us. We look forward to helping you again in the future!
linda
Easy to put on, doesn't feel uncomfortable.
Response from moodylensesOct 31, 2025
Linda, thank you for sharing your experience! We're so glad to hear your experience. Thank you for being part of our community^^
