moodylensesReviews of moodylenses.com

Scammers! I have had good experiences with moody in the past. However this latest time I put in an order, the money was taken out of my account, and nothing has been confirmed, no tracking number or anything. I have tried emailing and using the whatsapp, but have not had a response for over a month - pathetic customer service. Won't buy from them again - scam!

Ordered two lenses, received none. This is the second time I’ve had problems with an order from this company. The first order arrived, the second order had a missing lens, and now my most recent order arrived with none of the lenses at all. I only received the contact lens solutions and a cleaner. Each lens cost $48, and I genuinely needed them, so this has been extremely disappointing and frustrating. Due to these repeated issues, I won’t be ordering again. I’m still waiting for a refund for the lenses I never received.

This is my 2nd time buying from them. What a horrible experience. They make the mistake & I had to bear the cost, I bought a contact lens then after a few days no update so I ask abt them the details, because they didn't even bother to inform me or even update. They reply so slow, saying it was sold out but i had already ordered it. They ask to choose another one. They reply so slow!!!! after all the shit they made they still made it a standard delivery. I order 11 days ago then still ask me to wait another 12 more days. What the hell? If I want it that late I won't order it. I want to wear it for an event. What a terrible place to shop

Easy to pick products and go through checkout. Received a tracking link, so I feel at ease with where exactly my package is

Swift, prompt and helpful CS experience

Edited: After getting in touch with someone via Whatsapp they discovered my original package had gotten lost in transit and promptly offered to reship my order. **** I placed my order on 1/19, received an email that confirmed my order the next day, but have not received any further updates regarding my order. I see the money has been taken out of my account, and I reached out to support via email to see if my order has been processed and/or shipped. I have not received a reply. It's now 2/2. I understand the shipping may take long, all I'm asking for is some sort of update on my order.

Slowly at the shipment also feedback question that I asked by email. Nobody reply me back. This is my last order from Moody I’ll not buy products from you again.

i love moody