Mood HealthReviews of moodhealth.com

I was referred to mood by my doctor that was back in last summer of 23 and I had one appointment and I missed it. I never heard back from them. I tried to reach out. They never reached back and I never got the therapy that I needed and I’m still looking for a therapist and being that I’m on Medi-Cal I’m limited to my resources and I just feel that if this is a virtual therapy that they should try to reach out a little bit more to be able to try to help people Instead of not responding or if they did maybe it’s the wrong email but they have my phone number. They could’ve called many different ways to get in contact with me and they didn’t so it’s very displeasing when you’re out there trying to look for help.

Talk therapy is not helping. Increasingly, Therapist would interrupt me ("You need to hear this") and tell a story about someone else's experience or express her personal challenges. Suggestions to lift depression were activities I cannot do due to working 7 days a week. Recently, I became very sick and could not work. Being sick and unable to work was depressing and stressful with no income during this time. Spoke to Dr Jon on 12/13 and she suggested I do some volunteer work to alleviate depression. Feels like I am not being heard or they just don't have suggestions that would be possible for me.

I waited a long time to find out if someone was available. It was annoying all the emails about how I am feeling. I feel frustrated. Then I was charged for a "session" in which they told me no one was available yet. I finally gave up.

When I called and made an initial appointment, I was told I was covered through my insurance. On the day of the appointment, they told me I’m not covered by my insurance and charged me to cancel my appointment. This place is trying to scam you out of your money!

I am truly disappointed with Mood. I received numerous emails about my session. First, asking me questions about my insurance and assuring me that my insurance was accepted. After my initial session I received a charge and when I called all they said was well that's too bad and we are giving you a discounted rate. This is deceiving and not professional.

The first 'session' is an evaluation, which was pretty traumatizing. I wasn't believed & I wasn't listened to: the dismissive nurse decided she knew me better. She did not bother to study my prescreen info, nor did she truly listen to my concerns and prior diagnoses. I tried to ignore the condescending attitude, but got the feeling that she had settled on a diagnosis within the first five minutes, because her questions had little to do with what I was saying. She was late to the appointment & ended it early. I was denied services for a 'diagnosis' that virtually no other medical professional has ever entertained. It was stunningly off-base and I truly feel for patients more vulnerable than myself who would have this sort of introduction to therapy.

They told me they took my insurance, then proceeded to prescribe me medication with no therapy, and no regular check-ins. I FINALLY was assigned a therapist who was just a CSW (not what I wanted or needed), who didn’t quite get the mental health stuff. I suffered and had the worst period of me life on the medication with no help, only for my Psychiatrist to ghost me, not only missing our appointment but also not responding to me emails. Then I got a bill for roughly $100 per session with each person, costing me hundreds, despite being told that my insurance would cover it. There is also no way to remove any credit card from their website one they take your info. An absolute scam and pill-mill. They care more about selling drugs than actually helping your mental health. If I could rate 0 stars I would.

Absolutely awful from beginning to end. My PCP referred me to Mood health due to a shortage of available therapists in my densely populated area. I signed up online and immediately started getting badgered with emails from their support team twice a day asking for my insurance document. After two weeks of this I responded and asked them to stop emailing me and that I would get it to them as soon as I had time. Ellie responded with a hostile tone stating that if I didn’t get it to them by my first appointment they would assume I’m paying cash. So finally my appointment comes and I join the zoom link to meet my provider. She was ten minutes late, that’s fine, I understand things happen. However when she joined the zoom she immediately had an attitude and was short with me. She explains that she’s a nurse and she’s going to do a psychiatric review. She asked if I had signed up for psychiatric services or counseling. I told her that I was under the impression that this was for counseling. So she immediately suggested that we end the session. I was uncomfortable at that point due to her attitude so I agreed despite having waited weeks for this appointment. That was last night. This morning I check my email and there’s a charge for the session. This doesn’t make any sense, since my insurance doesn’t have a copay for in-network psychiatric or therapy appointments, and Mood was definitely in-network. I’m guessing she charged me a cancellation fee, which is ridiculous since she suggested we end the appointment. The whole thing was ridiculous and not patient centered. I work in the mental health field with people who have psychiatric diagnoses and I am shocked at the lack of trauma informed and patient centered behavior from this service. I can just imagine how triggering this would have been for someone who has serious psychiatric symptoms. I wouldn’t suggest this service to anyone.