Mood HealthReviews of moodhealth.com

Disorganized organization that can't figure out the most minimal things without you filling out a million forms before every single appointment.

No providers. When there is a random choice, the timing is ridiculous.

I’ve been with Mood for over a year now. Started off pretty good and slowly went downhill. Didn’t have insurance and thought this would be a good solution until I can sign up for a new insurance plan, nope! They have a high turnover rate with their psychiatrist and because of their inability to keep psychiatrist for any longer than a month. You end up having to pay every time you get a new psychiatrist. I’ve had 5 different psychiatrist in the span of a year.

I was lined up with someone who took all my information and then attempted to line me up with a therapist. None of the therapists offered to me had available times in the near future that worked with my schedule. I was made to feel like my mental health could wait...as had been the case over the last few years with attempts elsewhere.

The website is absolutely horrible! It’s impossible to navigate. It’s very glitchy if you have to cancel an appointment and schedule another. Customer service via email and text is hard to get ahold to resolve matters. The $95 cancellation fee is absolutely ridiculous.

So far an extremely inpersonal and difficult experience and I haven't even seen a therapist yet. Their technology (which you pay a monthly fee for eventually), doesn't work on an iphone, switched to laptop and their website has graphics covering login button. They need a new web designer. Had to do the intake form 4 times, kept erasing, finally scheduled an appointment and the nurse is a man!! As someone who has PTSD from sexual assualt, no offense to him but a female should have been an option! No option to reschedule with another nurse. Then they ask you to use a 3rd party site for billing. They sent a link and i keep clicking and it says my email isn't recognized. Then I get an email saying if I don't set up billing with my insurance I'll be charged cash price on my credit card (which they take first thing by the way). The whole things has been a nightmare, 3 days of back and forth and no support at all. I cancelled my appointment, just forget it!

This will be rather long. I was referred by my GP to be screened for ADHD and treated for anxiety. I got an email from the company, asking me to call for an appt. The number given did not accept outside phone calls (?) and would not let me leave a message. I return emailed twice a couple of days apart before they called me to schedule the appointments. I believe I gave a debit card number to this person for some up front fee. After I was scheduled, I received several more automatically generated emails, some with questionnaires regarding my health. One email insisted they needed a credit card or I would have no appointment. I responded to the email that I felt very uncomfortable just giving them my credit card with no idea of what I would be charged. There was no reply, even though the email literally said to respond if I had questions. I looked further at the links on one of the emails, which explained that they were having trouble verifying insurance, so EITHER I could give them a credit card and pay the total "in network" cost up front - with NO MENTION of how much this was - or I would be billed the "out of network" cost. Or, I could cancel with no fee until this situation was resolved. I canceled. Immediately, I received an auto generated email from Mood Health, showing they had charged my debit card $95 for cancellation fees. I called their number, got an answering machine, left a message. Never got a call back I emailed, and I admit, it was an angry email, and got no immediate response to that. I called my bank and started an investigation into the charge. Then, I got a response to my email. The rep said I had signed a "financial document" that stated I had to pay a fee if I cancelled inside of 48 hours (I never signed anything) and that all of the appointment reminders had that information on them. He additionally added that I could reinstate the appointment and they would bill me afterwards - exactly the opposite of what the previous email said. I responded back to him with a copy/paste of the words on their own appointment reminders "there MAY be additional fees if you cancel in less than 48 hours" and added the exact email that said I would not be charged cancellation fees. I said "If you are telling me that I can still have my appointment tomorrow and my insurance will be billed, that is fine, but I am really unhappy with how all of this has gone down." There was no response until the next day, when I received an email stating I would be refunded and an offer to be put back on the schedule. I asked my GP for a different referral.

The communication from Mood Health was extremely poor. It is impossible to call and talk to anyone. When I did receive a call back often times the person I spoke with knew nothing of my previous appointment. I met with a female psychiatrist who had a nasty nose ring hanging out of her nose. I couldn't even make myself look at her during our interaction. I found this very unprofessional.