MoodReviews of mood.com

Liked there gummies, set up a subscription and first month was fine. Next month I noticed my order was delayed, found out my card had expired. I went to put new date on site and it wouldnt let me edit my own card. Called customer service and was told they would have to cancel my subscription and I would have to make a new one. customer service was unable to rerun my new card, was told only management could cancel my old card. I was told to wait for an email that my subscription was cancelled and set new one up. When I tried to do this their site wouldnt let me use my new card because management hadnt cancelled old one. After 3 phone calls it was taken care of. Next comes shipping, before it came USPS with no problems. Now they sent it Fed Ex smart post, which has a third party involved. It has been 35 miles from my house for 6 days and missed 4 delivery dates and been on a delivery truck twice and not been delivered. I am currently in the process of trying to cancel everything. Seems I am no longer able to manage my own account either. These guys have went from great to terrible. DO NOT DO BUSINESS WITH THESE PEOPLE.

Their delivery service, "Better" Trucks,tells me my item was delivered. It was not!!!! Do not do business with either company. I don't expect they wimake this right. It's been more than a week. Total ripoff!

Order placed 5/30/24 for 1 gram of Slurricane. Order included so-called complementary gummies. Package received on 6/10/24, but only had the gummies. IT DID NOT INCLUDE the Slurricane that I PAID FOR! They are a bogus, sham company with a garbage operation. I expect to be FULLY REFUNDED! It took nearly TWO WEEKS to get a 5 pack of gummies?! FOH!

We were spending $100+ every few weeks bc we loved the company and products. I have chronic illnesses and their gummies were fantastic for pain management/sleep. Customer service was great. Set up a subscription and everything. Best part was reliable shipping/tracking. They say most customers receive orders in 3-5 days. We live super close to a warehouse, so we always got shipments in 4 days. I work in marketing, and inconsistency is a no go from me when it comes to doing business. They changed shipping companies out of the blue. Now we’re waiting on a new company that sent us a broken tracking link from the get go. Still waiting on our $120+ that shipped NINE days ago and is still sitting in Hillside, IL after being shipped from Oklahoma. We live in north Texas. Luckily we found a more reliable company with better product in person. We’ll see if this other order ever gets here, but since it’s been 9 days and it’s still on the opposite side of the country, I won’t hold my breath. Mood, we had such a good thing going!!! Super disappointing.

They have gone from being dependable and timely to horrible and unresponsive. Never had an issue before but now they have 'partnered' with Better Trucks delivery. My order was made may 31. It took 4 days for them ship to Illinois from their base in Oklahoma. I LIVE IN ARIZONA! totally unacceptable. Chatted with MOOD's customer support and just said sorry for the inconvenience. Their ads say 2-4 days . No way that package will get here even this week from Illinois. And Better Trucks has horrible non delivery reviews. Mood lost a customer forever.

I have used Mood gummies to help even out my experience of not drinking liquor. Unfortunately, my couple drinks a night turned out to be just that. Mood has helped me stay in my wagon.

Got a coupon in the mail. I decided to try it. Put my order in a week ago. Tried to chat to see where it was. They told me it shipped through some better trucks company. I reached out to the shipping company. They told me they had a label created but no product. Talked again to hello mood. Was told it definitely shipped and a refund could not be done. .then surprise after they talked to their manager my product has not shipped. They told me I could get a refund if I refused the package. Scam of a company

I ordered and paid for morning delta 9 in april and never recieved. I have attempted to communicate ane resolve and never heard back ad of may 30. Will eatn everyone i know away