Montgomery'sReviews of montgomerys.com

I wanted to buy flooring from Montgomery's in Madison because it is a local store. The exact same flooring was available from your competitors in Sioux Falls. Unfortunately, the part of your operation that manages installations ruined the experience. They were unresponsive on several occasions and I had to repeatedly call to get things done. The final straw, such as it was, came after the sale. When I purchased the flooring, I was offered terms that included putting half down. After installation, Marissa called me to collect the other half, which was no problem because it was all going on a credit card anyway. I mentioned that the installation had a small problem that needed to be fixed. She became quite insistent that I pay immediately, which I did with reservations. She promised that she would arrange an installer to come out and fix the problem. I should not have paid off the balance. The installer never came or called, as had been my previous experience. After nearly two weeks, I called Marissa. She did not return the call, and I later found out that she was off from work for some reason (your annoying voicemail system should be designed to handle this situation). I subsequently called and got hold of the flooring manager but, because the installing operation seems not responsive at all, no quick fix could be made and I must now wait until I return from a trip in July to have the repair made -- all of which has delayed the completion of a room renovation that I've been doing. I know that Marissa looks bad in this write-up and I want to dull the edge of that a bit. She is clearly at the bottom of the totem pole and has little authority or control over what happened. Stating it bluntly, your installation operation ruined your reputation in this case, and I'm willing to bet that many other customers have had similar problems, in that my case was quite routine and not requiring any particular expertise or procedures. I regret to say that you've lost me as a customer. And I further regret to say that, when I return from my trip, this problem must be resolved immediately or I will begin addressing it on Facebook.

Brooke was incredibly helpful, honest, and kind! Will be visiting her again.

The delivery team did an awesome job. They were on time and had great communication. The gals who work in the store made sure our items were ordered right away and we were pleased at how quickly we received them.

I would recommend Montgomery Furniture to anyone based on their excellent customer service, quality merchandise, and competitive prices.

Great very help-full!!!

Michelle was a great help with her knowledge of interior design very personable and a pleasure to work with 😀

Wonderful store, high quality merchandise and I had the most helpful pleasant designer, she listened to what I wanted and helped me put together the Living Room of my dreams. Highly recommend this store.

Our new recliners are da bomb! So cushy and easy to get in and out. We paid a little more for these ManWah chairs but it seems like we got a lot more for our money. We have had some issues getting recliners but Montgomery's has been gracious and understanding. Customer care is top notch from sales to delivery. Thanks to the entire team at Montgomeries who have worked so hard to make us happy.