Pamela
OUTSTANDING service department!!!
To whom it may concern. Remus from your service department has to be one of your most hidden treasures. We had a concern about a piece of furniture we purchased from you in 2015 which we had purchased the extended warranty for. The day that Remus arrived I was greeted by a genuine smile and a personable but professional demeanor, despite the fact that he had to walk through some thick snow to get to our house. Remus examined our chair and was careful, skillful and thorough throughout the process. I stayed nearby in case he needed a tool or a light and he was so kind to answer me with patience as I asked a few questions. His cheerfulness and professionalism lasted his entire visit. I was so impressed with the high quality of this person that I thought you should know; Remus is a tremendous asset to your organization and a person of incredible value.


