Montgomery'sReviews of montgomerys.com

The guys that put the battery in my couch ripped the bottom and didn’t tell me. I didn’t realize until later. My puppy kept wanting to go into the hole and I had to take out the whole underside.

Not happy with service. Couch is only two years old and paid thousands of dollars and now told I have to take off cover and fluff the filling. Seriously! Never ever had to do that with any other stuffed furniture I bought. This is inacceptable

I bought furniture and was told that although material was not leather it was excellent and would wear well. Material deteriorated and peeled off. I reached an agreement with Montgomerys that if I paid for the material they would pay labor. When it came to getting the individual a work order to complete the labor they would not pay her. Going back and forth I was forced to take store credit that didn't come close to fixing my loss. I will probably not purchase anything from your store again. The agreement should have been honored

Many issues with my multiple orders. Would take at least two calls to get a response. One issue was that I was charged over $200 after I paid for half of an order. When I asked why I was told it was for special curtain rods. When I picked up the curtains there were 8 rods when I only needed 4. I returned the extra 4 rods but only received a refund of $38. I will not recommend or return to Montgomery’s.

Not impressed with customer service and quality of furniture. Only plus was their delivery people. Very impressive.

The initial shopping experience was good-friendly staff & good variety in the showroom. BUT- ten weeks after ordering a new mattress and bed frame, we are still missing parts. It took two weeks longer than promised to get the mattress. It’s one thing if we’re expecting a 2-1/2 month wait- but our estimated delivery was six weeks. We have the headboard & footboard but no rails. So our mattress is still sitting on the floor. Very disappointing experience!!!

Very good service.

We purchased a 4000 bed in 2015. We loved the bed initially and the sales process was great. BUT we moved in 2016 and somewhere somehow the power adapters for the adjustable frame was lost. We've contacted them 3 times and each time we were told we'd get an email with the price lists and options. Never received anything. We called about the bed 6 months ago and there has been no response. The bed is garbage. The middle of the bed has ZERO support and they said the warranty won't cover it. What's the point in having a warranty if they don't honor it? Great initial experience. Follow up is absolutely nonexistent.