Montgomery'sReviews of montgomerys.com

We had purchased a Flexsteel, leather recliner in 2006. The mechanical part of the recliner went bad and my husband was unable to use the chair. We were not able to talk to the person in charge of repairs for 2 weeks because he was on vacation(???) We wondered why another employee couldn’t handle our situation. Anyway, when the employee returned to work and returned our call we discovered the part wasn’t available for another 4 weeks. Eventually the part came in and after scheduling the visit, we are now waiting another week and a half. Wow! All that time for a mechanism for our recliner, and “no” it is not even electrical!

We found a sectional and a king bed frame/stand that we loved. Both items were clearance and marked as "Last One". We purchased, as in credit card was charged, both items and also ordered an ottoman that in a fabric matched the pillows of the sectional on a Saturday. The associate also informed us that delivery times may be a while out due to a sale they recently had. After the transaction, our associate attempted to call the delivery team, but they had left for the day. We were told they would call on Monday to schedule a time. Roughly two hours later, our associate called and informed us that the king bed frame/stand we had paid for was already sold and we would not be able to have it. I expressed my disappointment with her news and the fact that this was allowed to happen; however, she encouraged us that she would find other options and make this right and would present them to us Tuesday. My wife finally called Wednesday to inform the associate the delivery team never called, to which they said, "We just had a sale and they are very busy.", which was a different message than we were initially given. She also inquired about the other options she had found, but the associate said, "There really are no other options in your price range." We understood the frame/stand we purchased was a very good deal; however, we also expected at least an effort to rectify this issue and feel as though no effort was made. We were refunded our purchase price, and after a bit of negotiation, a portion of the protection plan we also purchased in the initial transaction. I was also informed that the fabric we had paid extra for on our ottoman was not going to work as well as advertised. I'm glad we were informed; however, at this point it was just salt in the wound. We instead chose to match the ottoman to the sectional. We are very satisfied with the sectional and ottoman, but the road to here was a rocky one. And I can't say I will never shop at Montgomery's again, but it won't be my first stop.

The custom piece of furniture I bought is of poor quality and is not performing well. After 7 months of use I am embarrassed to have it in my home. It is taking over a month to get any action from the staff concerning options to have it fixed.

I purchased a gorgeous table and chair set on 9-10-17. It took just over 2 months to get. Wanda was great the first day and follow up as it arrived right before Thanksgiving. Once it arrived I realized in a few hours that the table top was not what we ordered. I called the next day and spoke with a gal leaving a detailed message with her as to what was wrong and she said she would tell Wanda who was with another client. I had to recall 3 hours later to ask if anyone would be returning my call and a gal said yes. I called a third time 2 hours later and finally spoke with Wanda who told me she did not get my messages (yet managed to contact the company and put a "rush-rush" order on the table top. Weird if she never got my messages and I had not spoke with her. After this no communication hardly at all. Told through email from another staff member the new table top would arrive the last week in December. Patiently waited. On December 29th (the last day of the week) I called saying I assume I am not getting the table top they said we will check. 3 days later I received an email about it that it was delayed another month. Great. It will be delivered this Friday Jan 26th. I loved this store, loved all the furniture and we have a gutted house that will need furnishings on every floor and every room. I would love to buy more here but don't ever want to do business with Wanda or anyone I have worked with so far because some of the follow up it horrible but the products are amazing.

We were told we could have the floor model if there wasn't any in Stock. Found out none were in Stock and the floor model was also in fact sold and had been for about a week yet Noone put a sold sign on it. So we had no choice but to order. Was told we would find out an estimated tI me frame within a week of when our tables would be in. Called twice and was told it was too late in the evening to find out but she'd call tomorrow and call me same day to let me know. Never received a call. We did however get free light bulbs with out lamp because of the inconvenience with the table, like that was supposed to make the issue any better.

I wanted to buy flooring from Montgomery's in Madison because it is a local store. The exact same flooring was available from your competitors in Sioux Falls. Unfortunately, the part of your operation that manages installations ruined the experience. They were unresponsive on several occasions and I had to repeatedly call to get things done. The final straw, such as it was, came after the sale. When I purchased the flooring, I was offered terms that included putting half down. After installation, Marissa called me to collect the other half, which was no problem because it was all going on a credit card anyway. I mentioned that the installation had a small problem that needed to be fixed. She became quite insistent that I pay immediately, which I did with reservations. She promised that she would arrange an installer to come out and fix the problem. I should not have paid off the balance. The installer never came or called, as had been my previous experience. After nearly two weeks, I called Marissa. She did not return the call, and I later found out that she was off from work for some reason (your annoying voicemail system should be designed to handle this situation). I subsequently called and got hold of the flooring manager but, because the installing operation seems not responsive at all, no quick fix could be made and I must now wait until I return from a trip in July to have the repair made -- all of which has delayed the completion of a room renovation that I've been doing. I know that Marissa looks bad in this write-up and I want to dull the edge of that a bit. She is clearly at the bottom of the totem pole and has little authority or control over what happened. Stating it bluntly, your installation operation ruined your reputation in this case, and I'm willing to bet that many other customers have had similar problems, in that my case was quite routine and not requiring any particular expertise or procedures. I regret to say that you've lost me as a customer. And I further regret to say that, when I return from my trip, this problem must be resolved immediately or I will begin addressing it on Facebook.