Sue
"We'll look into it" isnt doing something about it.
I ordered 3 items. One week after placing the order I emailed to say I had heard nothing further... has the order been shipped? I received an immediate response " we will look into this." One week later, I reached out again and received the same response. when I emailed asking for a refund after 2 weeks I received no response. I suddenly received one of the items. When I emailed asking where the remaining order was I received no response. Then 4 days later, I received the remaining items. The quality of the items is a moot point here. I learned this is a Chinese company therefore being shipped from China. Montessori generation will not tell you that. If they had just been transparent with me I might give them more credit but they were not. "Looking into it" is a cheap distraction. It is never quality customer service. Do something other than "look into it."
Response from MontessorigenerationOct 9, 2026
Thank you for your feedback, and we’re sorry that your experience fell short of what you expected. While shipping delays can sometimes happen, this is certainly not the experience we aim to provide, and we understand your frustration. We aim to be transparent about delivery timelines and to assist whenever a shipment is delayed. We regret that the tracking updates and communication were confusing in your case. That’s not the experience we want for our customers. If there’s anything we can assist you with, please reach out to our customer service team at [email protected]. They’ll be happy to assist you promptly.



