MontessorigenerationReviews of montessorigeneration.com

Amazing products! I have purchased twice from this company and their toys are absolutely amazing! Quick delivery, great prices and my grandson just loves playing with everything that I have purchased. From books, to a train set to puzzles, you can't go wrong with anything that they sell! I highly recommend this company!

Great experience. Quick turn around. Very pleased.

Good quality, durable products. Fast international delivery.

My grandchildren absolutely love anything I get from this company. I’ve had to buy again because the kids want them and I send them home with them and I need to have them at my house too. These are great teaching ideas.

My grandsons love these toys and just received the Christmas trees! Smoothly ordering and delivery

The toys are just fabulous! I keep ordering more for my grandchildren. Every product has been well built and truly are great learning tools.

I ordered a toy 9/6. By 9/15 in the evening, my order still had not shipped. I contacted customer service and explained I wanted to cancel the item because it probably would not arrive by the time I needed it for a gift on 9/19 (a Saturday). Maya responded, “ Unfortunately, there was a delay in the shipping process of your order #xxxxxx and we addressed the issue with the carrier immediately. It turned out there was a mislabeling error within their sorting facility so we sent a replacement order yesterday” That same day (9/16) I responded I had requested the item be cancelled, not shipped. The item’s ETA was now 9/28. I clearly explained the item was gift for the upcoming weekend and it wouldn’t arrive in time and Maya still pushed the order through. I sent two more emails and there was no response. I sent ANOTHER email 9/21. I explained I didn’t want the item I had cancelled the order on *before it had shipped* and I don’t want to have to pay for return shipping on an item I cancelled within their own policy. Maya responded 9/22, “ Since you no longer wish to keep the item, we will be happy to assist you with the return and refund. But, before continuing, we would like to propose an alternative solution: we’d like to offer you a $90 store credit voucher if you decide to keep the toy. This voucher can be used toward any future purchase on our website.” I declined store credit and affirmed, for a fifth time I didn’t want the item and wanted my money back. Maya finally sent return instructions but not return label. I inquired about this and she said their policy indicates they won’t pay for return shipping. I outlined their policy, “If you make a request before your order is shipped, we’ll cancel it and make a full refund.” I continued, “ I asked you to cancel the order before it was shipped. Instead, you apologized for a shipping error and shipped the item anyway. You didn’t ask if I still wanted the item. I am not paying for shipping twice on an item I cancelled the order for. If you will not take the item back, I will dispute this with my bank. I cancelled the order according to your policy. Your company didn’t follow your own policy on cancellations. That isn’t my fault and I shouldn’t be penalized for it.” Maya responded, “ Would you be willing to accept the $50 store credit voucher for the future purchase, as well as the full refund when we receive the item back?” I am still waiting on a response but the only time I make headway is when I mention the chargeback process. I am at the point where I am going to go through that process and file a complaint with the FTC because this entire interaction should not be happening. This entire process has been so difficult and frustrating I wouldn’t suggest anyone do business with this company. Look at other reviews and you can see their quality is inconsistent and others have many issues. Save your time, money, and patience and shop with a more reputable or reasonable company. If you do make the mistake of shopping here, use a credit card so you have the option to chargeback when they refuse to do a return.

I bought gifts for my grandchildren in different states. I have done this a few other times. The toys are always of the highest quality and fun and educational. Unlike other toys they have the ones from Montessori Gen are played with for a long time and are passed down to their siblings. They arrived when expected, packaged well and in perfect condition.