Deborah M.
OUTSTANDING COMPANY
From the first email, then the phonecall, nothing but supportive and informational on creating our lapel pin! PLUS to me..MADE in USA! Very very important! Thank you

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
The Monterey Company, Inc. (montereycompany.com) has 211 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Deborah M.
From the first email, then the phonecall, nothing but supportive and informational on creating our lapel pin! PLUS to me..MADE in USA! Very very important! Thank you
Jawad S.
Amazing ! Josh is a class act !
Dillon M.
Eric was awesome to work with. Expectations were made and kept. He was extremely patient with me. Quality of the product was excellent. I’m about to do another order too.
Leanea V.
The quality of the patch work is excellent but I only gave 4 stars because from the time I placed the order it took almost 2 months to receive it.
Response from The Monterey Company, Inc.Jan 10, 2024
Leanea, Thank you for your honest review! We really appreciate you taking the time to give your feedback. I am so sorry for the production delays. While we strive for perfection we occasionally miss the mark. I hope you enjoy the beanies and will consider us for any future orders. Best, Jack Co-Owner
Kevin T.
They were great to work with even though we only communicated through email. Answered all my questions and got everything on time.
Shawn D.
My company placed an order for the Richardson 112 trucker in two colors (black and white) with the same company logo embroidered designs. One hat was done correctly while the other hat was not. The quality of the embroidery was just ok. And, the time to deliver the hats was much longer than promised. The Monterey Company offered me a discount for the issues on the next order. Unfortunately, there won't be a next order.
Response from The Monterey Company, Inc.Jan 10, 2024
Hi Shawn I am so sorry for the issues you faced with your recent trucker hat order, including discrepancies in embroidery quality and a delayed delivery. We deeply regret any inconvenience caused and understand your decision not to place another order. We are conducting an internal review to address the process breakdown and appreciate your candid feedback, which helps us improve! If there's anything more we can do or if you have further comments, please let us know. We value your business and hope to have the opportunity to serve you better in the future. Best regards,
Author
Been doing business for over 3 year with this company... All products were top notch.. Very reliable and produces excellent work..
Jay N.
Customer service is great. Amy Graves is awesome