The Monterey Company, Inc.Reviews of montereycompany.com

4.8211 reviews
Sales & Marketing
35 SW Century Drive Suite 110, Bend, Oregon

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The Monterey Company, Inc.

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About The Monterey Company

Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!

The Monterey Company, Inc. (montereycompany.com) has 211 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: The Monterey Company, montereycompany.com
Website: montereycompany.com
Category: Sales & Marketing
Location: Bend, Oregon
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Monterey Company reviews

Showing 2 reviews with 2 stars · Clear filters

Frank L.
Jan 18, 2024
Not the best Company...
Well, first i thought it was ok...Then i noticed your company forgot the black lines on the patches i had ordered. Then you did another serie for free (thanks) but the result was even worse...(quickly made, ugly result). I'm sorry to inform you that i have found another patch Company, very good result and a lot less expensive than yours...
Response from The Monterey Company, Inc.Jan 18, 2024
Hi Frank, I am so sorry to hear about your bad experience. Thank you for taking the time to explain your troubles and I apologize that we were not able to deliver your order to the highest quality. Your feedback helps us improve our processes and avoid mistakes like this in the future. Best, Jack Co-Owner
Shawn D.
Jan 10, 2024
Research Your Design & Embroidery Partners Carefully and Pay Attention to the Details
My company placed an order for the Richardson 112 trucker in two colors (black and white) with the same company logo embroidered designs. One hat was done correctly while the other hat was not. The quality of the embroidery was just ok. And, the time to deliver the hats was much longer than promised. The Monterey Company offered me a discount for the issues on the next order. Unfortunately, there won't be a next order.
Response from The Monterey Company, Inc.Jan 10, 2024
Hi Shawn I am so sorry for the issues you faced with your recent trucker hat order, including discrepancies in embroidery quality and a delayed delivery. We deeply regret any inconvenience caused and understand your decision not to place another order. We are conducting an internal review to address the process breakdown and appreciate your candid feedback, which helps us improve! If there's anything more we can do or if you have further comments, please let us know. We value your business and hope to have the opportunity to serve you better in the future. Best regards,

The Monterey Company, Inc.Reviews of montereycompany.com

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Research Your Design & Embroidery Partners Carefully and Pay Attention to the Details

About The Monterey Company

About these reviews

More in Sales & Marketing, Oregon

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Not the best Company...

Research Your Design & Embroidery Partners Carefully and Pay Attention to the Details