Monroe & Kent HomeReviews of monroeandkent.com

Response from Monroe & Kent HomeDec 22, 2017

Hi Jessica, Thanks for taking the time to write a review. We have reached out to our colleagues in customer service concerning the replacement necklace that was recently reordered for you, they will be in touch with you within one business day to ensure that you are fully updated on the status of this. We have listened to customer feedback such as yours and have introduced a larger selection of products that ship from within the U.S., in fact 99% of our inventory now ships within 1-2 business days and delivers within 4-5 days via standard shipping. We have also taken on board the feedback to provide more detailed sizing information in standard U.S., U.K./Australian, and European sizes to help customers correctly select the right size and reduce the amount of products that are received which are not as expected. Please let us know if you have any further questions, we're here to help :) - [email protected]

Response from Monroe & Kent HomeDec 28, 2017

Hi Reece, We're sorry to hear that you have not had an update on your order. A member of our customer service team will be contacting you within one business day. Thanks for reaching out

Response from Monroe & Kent HomeDec 21, 2017

Hi Renata, Thanks for your review. We're sorry that you were unable to get through on the phone. It is the holiday season and our phone lines are much busier than usual so rather than keep you on hold, if a team member is not available, your call will go to voicemail where you can leave us a message and we will reply within one business day. We see that we have been super attentive to all of your inquiries so we're a little confused why you would think that we're avoiding you. A member of our team will be in contact with you within one business day to follow-up your refund request. Refunds are typically processed within 30-days as per the information on our website, however I see that our colleague Beth was able to fast track the refund process. Please feel free to reach out with any further questions to [email protected]

Response from Monroe & Kent HomeDec 21, 2017

Hi Hailey, We're sorry to hear that you have not received this order. A member of our customer service team will be reaching out to you shortly to follow-up on what has happened here. If we can be of help before they are in touch, we can be reached at [email protected]

Response from Monroe & Kent HomeDec 21, 2017

Hi Andrea, Thanks for the feedback. Really happy to hear that you like your purchase, it's one of our favorites :) If we can be of further help, we're here - [email protected]

Response from Monroe & Kent HomeDec 16, 2017

Hi Karen, Thanks for taking the time to write a review, we're sorry to hear that you have not received your shipping confirmation. We do wish you had reached out to us prior to writing this review to give us the opportunity to look into this for you. As your order number is associated to this review, we have asked a member of our customer service team to reach out to you. If we can be of further help, please feel free to email [email protected]

Response from Monroe & Kent HomeDec 16, 2017

Hi April, We're sorry that you have not received your order. We would have welcomed the opportunity to clarify your order status had you reached out to us prior to writing this review. Your order number is associated to this review and we have forwarded it to our customer service team to research your order and contact you. If you have any immediate questions, please reach out to us at [email protected] :)

Response from Monroe & Kent HomeDec 16, 2017

Hi Katie, Thank you for your review. We are sorry that you are disappointed with your experience with Monroe & Kent. As has been mentioned in prior responses here, we are a small business with two team members dedicated to customer service, therefore during busy periods like the holiday season, attempting to contact us via telephone can mean longer wait times to be answered or to receive a call back. We do provide alternative methods to contact us which include via social media, email and live chat and we aim to respond within one business day. We see that our colleague Beth is currently working with you concerning your order and she will ensure that your concerns are addressed and a resolution provided with regard to your order.