Monroe & Kent HomeReviews of monroeandkent.com

I cannot speak on the quality of the merchandise since I never received my order. It was placed on 11/24. I followed up with Monroe and Kent 20 business days later (12/26) and was informed that there had been no updates since the order was shipped. On 12/28, I was given two options: 1) allow them to reship the order from the new date with a $15 store credit or 2) request a refund. I opted for the latter and was informed it could take up to 30 days to process. On 1/9, I received an email from Monroe and Kent stating that since I paid through Paypal, I would need to dispute the charge through Paypal to get a refund. I have opened claim with Paypal but the entire experience has put me in a position to not order from Monroe and Kent again. This is was a highly unfavorable customer experience, especially when you can get seemingly similar merchandise at other vendors with ease of delivery.

I placed an order on 11/16/2017 and it's now 1/8/2018 and still haven't received it. I was told it was misplaced when I emailed them on 12/5/2017 and was informed another item would be sent in ample time. I was given a tracking number which says it's in-route to NYC but it hasn't moved since 12/10/17 and now the website doesn't even exist. I'm giving it two stars because I did receive an answer back right away but I'll be disputing this. Two months and still haven't received an order is unacceptable. **UPDATE** I emailed the company again after receiving the below response in which they said they would place a trace on the package and get back to me in 24 hours. It has now been 48 hours with no response and I have officially disputed the charge. If anyone wants me $10 credit they sent me towards a next order, I'll give it to you but beware, as I will NEVER order from this company again. I shouldn't have even given them this long to figure it out!

I honestly held off on writing a review - giving the company more than six weeks to rectify mistakes. Unfortunately I'm still waiting on word of my order - I ordered two tops on November 22 - it's January 4, I have not received the merchandise that I paid for and don't know if I ever will. I contacted the company on December 15 to let them know that I hadn't received anything nor a shipment update - I thought I had given them ample time, even with their "this could take 20 days" caveat. I received an email back saying they would look into it and let me know something within the next 24 hours. Three days later, I emailed them again as I never got a response. I was then told that my shipment was lost. They offered me a $15 gift card and said they would reship my items or they could give me a refund. I should have just taken the refund - but I accepted the gift card and the reshipment. Now, here we are an additional two and a half weeks out from when they supposedly reshipped my order and I've not received a shipping update, tracking number, nothing. So I contact them, AGAIN, on Tuesday via live chat and am told that she's on the phone with the shipping company and she'll get right back with me on Tuesday with an update. No dice. So I contact them, AGAIN, first thing on Wednesday morning wondering what the update is. She's once again on the line with the shipping company and she'll have an update for me within the hour. Here we are 24 hours later, they are no longer answering my emails, the 800 number is not manned by an actual human being, and they've disabled the chat feature on the website. My next call will be to my credit card company because this is beyond ridiculous. Don't waste your time with this company - the only reason I'm giving them 2 stars instead of 1 is because Beth was polite.

Hello, I ordered on Nov 19th. Order confirmation said I would receive shipment details in an email. Today is 12/15, and I have not received the email or the order. I attempted multiple times to call the customer service line. No one ever answered. I tried a different option and it sent me to a voicemail. I left a voicemail and did not hear back. I need either my order or my payment delivered to me. Update after review was posted: Monroe and Kent emailed me and let me know they were having issues with UPS. Even so, I never received the shipping information the confirmation said I would receive. M&K have now committed to having the product shipped overnight to me, which I appreciate! Follow up review to come if this commitment follows through...or not. Update after receiving merchandise: M&K came through! Much appreciated. Beth (as you see assigned in the M&K response) was very helpful! Why was this service not originally provided? The response from M&K below says it is because they understaff, which is not understandable. BUT, Beth was responsive and pleasant the rest of the process once I was connected. Beth sent the size small that I purchased. She also had the "next size up" sent since I was planning to wear the blazer the next day. I thought it was great forethought to include that in order to insure customer satisfaction! The size 2 did fit, which was good, because the backup jacket was a size 10. interesting right? but still good effort. Beth included a return label for the extra jacket, and I sent back to the company. Thank you Beth for the assistance and being sure I got the blazer in time for the event I ordered it for, after having such a difficult time getting connected to someone in the company. M&K: We are busy because we are small is not an acceptable answer to customer issues. Keep in mind had I received my order as expected, I would not have added to the pile of customer service requests your two employees are having to work through.

I haven't received an order receipt, tracking number or the item I ordered. Not sure what to expect.

I just Placed my first Order and part of it was sent and the other Item was noticeable absent in the email confirmation. I sent a Message and all my messages were answered very Fast and everyone I spoke with was Extremly nice. Fir the mishap I recieved a GC in the amount of the item and the Item was reshipped. That was Very Nice, but I have not recieved my shirt that had shipped on time. It would have been nice to know that these Items ship from China. , I would not have purchased anything if I had known it would have to be shipped from China. I only want to purchase from companies in the u.s. I couldn't tell you about your product because I've yet to Recieve anything and I purchased these for Thanksgiving. The Items is what will determine if I continue to buy from you or not, and I really like the fact that your Tops are made Oversized and can fit Plus Sizes. That is a definate Plus for me.

The shirt was not the color it looked in the advertisement nor did it come close to fitting. My arms are way too long for the length of the sleeves. I won’t be ordering again. That being said it fit my sister so she took it and liked it.

The blouse I ordered and the one I received are nothing alike. The color is a different yellow and material than what is displayed in the website.