Monroe & Kent HomeReviews of monroeandkent.com

Emma my designer worked with me to create a look for my family room. The consultation was very detailed and Emma put together a selection of options that fitted our style and liking. After selecting the pieces that we wanted, Monroe & Kent contacted us to arrange delivery which was prompt and their delivery company set the pieces in place for me which was a great help. My only complaint is that everything did not ship together, I receive a couple of deliveries over a few days, but Emma did say that I could have my order held at their warehouse and delivered at the same time but I think I misunderstood her! For the price paid, my husband and I feel this was great value for money and would shop Monroe & Kent again.

Thankyou for the on time delivery and really helpful customer care. To other people reading the bad reviews, all I have to say is, read the delivery bits on the website. There are reasons why some places do next day, it's because they are big companies that have delivery hubs worldwide. From what I can gather from M&B they are a smallish sized startup company, so it's not fair to compare one with another. Anyway, I'm happy because I knew that my delivery could take a certain amount of days, it actually arrived in 7 WORKING days which is well under the time it said.

I ordered an item in November 2017, by end of December it still had not arrived! I contacted customer service and it was something about the order being lost in the post and would I like another sent! I said no, just a simple refund! It’s now early March 2018 and still no refund. I’ve contact them every week, if not nearly every day about my refund! I had a short period via messenger where I was told the finance team were based in UK and due to time difference communication can be delayed, fair enough! But then I was told I couldn’t have it refunded back to my bank (the original payment method) and would have to be a an international money tranfer! If the finance are UK based a cheque would take days, as would putting the money straight back in my bank! I think I’ve even ripped off, and will not be seeing my £60 every again. I would not use this company, their communication is shocking and you most likely won’t receive your order. I wish I had read more reviews before ordering and wasting my hard earned cash!!! You replied to my post 10th March, I gave you the info you requested...we are now 10days down the line and you have stopped communication. Via here, via email and via messenger. You are ignoring the issue, and now it would appear refusing to refund me. This is the worst communication I have ever had by any online retailer. You are simply ignoring me and the issue. Please refund me!

Easy shopping experience and fast delivery.

Second time shopping, easy order process and good selection. The live chat feature was helpful as I had a few questions

Didn’t ever receive my blazer and have no response from customer services when I email to complain.

Never received my package. No updated email with a tracking number. Was able to get a response to an email but it was left at “I’ll circle back around to you tomorrow with details” that was 5 days ago. Had to cancel my order through my bank account. Complete waste of my time. I can’t chase after items that I ordered online. That is not my job.

I never received my package... and you can't reach no one. I've left numerous messages and no one has called me back.