Rhea R.
NEVER order from this site
I will NEVER order from this site again. I ordered 3 items. The first item arrived 2 weeks later and was of very poor quality. The second item (a hat - cloche) arrived almost 4 weeks after the order was placed. The hat was folded in half and crumpled out of shape. More than a month later, I still haven't received the last item in my order.
Response from Monroe & Kent HomeOct 28, 2017
Hi Rhea, We're sorry to hear of your disappointment with your order. We Work hard to partner with factories that produce high quality merchandise and when there is a concern from a customer, we fully investigate this. We see that you have been provided with a pre-paid returns label to return your products for a full refund and we look forward to reviewing the merchandise when it is received back to follow up with the factory. Thank you for sharing images of the hat that you ordered. As it is a felt hat, it is typical for this to ship flat and the light creases will fall out. We understand that you do not wish to keep this item and a returns authorization has been issued for this. Please send this back with the pencil skirt at your earliest opportunity. The final item in your order is showing as delivered and our colleague Beth is currently in contact with USPS to understand what has happened to it. Naturally we will replace or refund if they are unable to tell us where the item is. We make no secret about shipping times for orders. On our website we explain that orders take 1-3 business days to process and then typically will deliver within 7-14 business days, however on occasion, if a package is shipping directly from the factory, it may be delayed for a few days in customs. Please let us know if we can be of further help. We will be in touch with you in the next couple of days concerning the missing item and to confirm receipt of your returns and issue your refund.