Monroe & Kent HomeReviews of monroeandkent.com

Response from Monroe & Kent HomeNov 6, 2017

Hi Mary, Thanks for your feedback on your recent order with Monroe & Kent. We are concerned to note how long it took for you to receive your order. We researched the order and we see that it was delivered within the 12-20 business days that is quoted for this product on our website and in the order confirmation email that is sent out. This is a faux leather style bag that has been very popular, however we appreciate that not everyone will love it and that is why we offer a 30-day Love it or Return it guarantee. If you would like to arrange a return of the order, please reach out to [email protected] and we will be happy to assist :)

Response from Monroe & Kent HomeNov 5, 2017

Hi Devin, Thanks for taking the time to write a review. We're sorry to hear that you are disappointed with your order. We are aware that there is a difference between the lining pictured and that which you received. We have already corrected this issue with our factory. We appreciate your comments on our customer service. We are a small company of three people who work hard to provide customer service 8 am to 10 pm 7 days a week. From your order notes we see that one of our colleagues has already taken care of this order for you and issued you a full refund and provided you with a pre-paid returns label to ship the boots back to us. We hear your feedback on delivery times. It is why we prominently mention processing and delivery times in both the order confirmation email and also on our website under the FAQ's and Shipping pages. Most orders deliver within 7-14 business days. Please let us know if you need further assistance, we can be reached at [email protected]

Response from Monroe & Kent HomeNov 2, 2017

Hi Nivea, thank you for the feedback on our customer service. Please let us know if you have further questions, we're here to help :)

Response from Monroe & Kent HomeNov 2, 2017

Hi Lacee, thank you for your review. We are aware that our factory shipped a small quantity of the wrong color yellow that is not currently listed on our store and we apologize for this. We're not sure if you are aware but we do offer a 30-day Love it or Return it guarantee on all orders so if you wish to return the item, you can reach out and we will take care of that for you.

Response from Monroe & Kent HomeOct 30, 2017

Hi Zahava, thanks so much for your review. We're really happy to hear that you're happy with your purchase. Our team are here if we can be of further help :)

Response from Monroe & Kent HomeOct 28, 2017

Hey Dani, thanks for the feedback, we appreciate it! :)

Response from Monroe & Kent HomeOct 28, 2017

Hi Ashley, Thank you for taking the time to provide feedback on your order with Monroe & Kent. We're sorry that the bag did not live up to expectations, however we can confirm that we have received it back and a refund is being processed :) Thank you for the kind words about Beth, we will be sure to let her know. If our team can be of further help, feel free to reach out.