Monport LaserReviews of monportlaser.com

Laser arrived damaged. I don't believe that is Monport's fault, but rather who they shipped it with. The crate looked like it was kicked off of the back of the delivery truck without actually stopping. Unit arrived with a broken camera and way out of square. An email to Monport had a replacement camera on the way, which took about twice as long to receive as the whole laser took once I ordered. I quickly unboxed, setup and got to engraving and just couldn't get anything to score. after some youtube searching I checked mirror alignments and realized that everything was out of alignment. over the course of three days, I completely disassembled the unit, squared up the frame, the rails for the x/y, then went through and aligned all three mirrors before I was able to get the 1st cut. I took it as an opportunity to learn more about how the device functions, inside and out and now am very impressed with this unit given the price. There definitely is some value here.

This is my second Monport Laser. I will say shipping times and response times have improved significantly over the last few years. They have the best prices and both of my machines have worked great for me.

UPDATE This company has become a nightmare. They misquoted the price of the replacement machine, then didn’t tell me about the misquote until I inquired about an expected refund. Upon learning the price would double, I cancelled my order. They were supposed to cancel everything, but somehow shipped two things. I rejected them back. Now they are still refusing a refund until they can decide whether to charge me return shipping on the rejected item. Which they told me in one email they would not, but have since changed stories. My head hurts, this company’s support is highly dependent on who answers your next email. My next will likely be to dispute the charges, since Monport doesn’t seem to want to help out… ——————————— Had an issue with a backorder, but support was able to solve my problem and get me a machine on the way now. Great communication from the rep!

The laser wasn't working properly, so after confirming it couldn't be fixed to function as intended, they gave me a full refund. Ailyn was so helpful. Thank you.

Monport’s support team was excellent. They responded quickly, helped me troubleshoot the issue step by step, and actually solved the problem instead of giving generic replies. It’s good to see a company that stands behind their product and takes care of customers this well. Highly recommend their service and support.

My experience with Monport Laser has been very positive. Their team was prompt and professional when I had questions about my order and setup. The responses were clear, helpful, and came much faster than I expected. It’s reassuring to see a company that values good communication and customer satisfaction. Overall, the service has been smooth and reliable, and I appreciate their attention to detail and follow-up support.

Excellent customer service. Very quick response times and was able to resolve my issue right away.

Prompt, courteous, and brief.