Monport LaserReviews of monportlaser.com

Very frustrating that you can’t call and talk to a human. You have to do it by email. Also take several tries to get the point across.

I ordered my Monport Reno 45 Pro laser machine about a month ago. There were several things which were confusing and unclear to me. I must have emailed the CS team about a dozen times. Each time I had a response usually in about a day sometimes within hours. Where other laser companies i have dealt with take several days if not longer. I gotta say MonPort is just amazing in responding back to the consumer. Post purchase, I still have sent a few emails with questions and they dont dissapoint in responding in a timely manner. This is just fantastic and the way Customer Service should be. My machine is up and running and I couldn't be happier with my initial laser experience. Please keep it up. Heres to much happy and successful laser engraving. Thank you MonPort.

I had an older K40 laser that I upgraded with the Nano PCB. Well my laser was so old that some of the electrical connections didn’t quite match to the instruction sheet. So I reached out to the Monport support group and got better details/clarification and when I had a specific electrical diagram question they put me in touch with an electrical engineer. After all of that the install ended up being straightforward I was just being overall cautious to not blow up my laser power supply. Thanks again Monport Support Team!

The few problems which I have incurred have been dealt with by the support team in a very timely manner. I am very pleased with how quickly my questions and concerns are being handled.

I reached out to Monport because I was having a water pump issue with my laser cutter. Their technical experts were quick to respond and provided clear instructions on how to resolve. All I needed was to add a little more coolant and to squeeze the inlet and outlet tubes to get the coolant flowing. My machine is now running perfectly! I appreciate their quick response and resolution of the issue.

Great response time would love for them to have someone that actually is on american time, but they did their best to work with us. Laser was default upon arrival worked once. Worked with their employees to solve the problem. First problem we tried was cleaning the lens, and then that was a fail. So they just sent us a replacement, no questions asked Receive new laser and have no problems since

The service I experienced with Monport Laser was absolutely phenomenal! The GA-60 MOPA laser I purchased was out of stock and they (Liza) immediately contacted me to let me know and gave me several other choices. I went with the GT-60 MOPA split unit which is an absolute beast and it was delivered in 3 DAYS! During the setup I was confused on a few things during and emailed support. I got a response from Ailyn and Drin in U.S. After sales to all of my questions within 2 hours. The two gave me all of the information and video guides to help my confusion and now I am getting amazing results on everything I have engraved so far. I asked grok and Gemini what 60 watt MOPA was better and both of them said Monport. They surely were 100% correct! Ill be buying a UV unit in a few month and it will be a Monport. This company is amazing!

I purchased a reno65 pro with the rotary, I was lost as there is no directive available on how it is setup. I emailed support and they responded great with the directions on how to get it working with detailed instructions.