MonopriceReviews of monoprice.com

MONOPRICE has had to deal with patent infringement suits since AJAY KUMAR became chief of the company. The first suit was settled out of court and the second suit is pending. KUMAR will not answer any questions regarding what countries in Asia are making copycats of high-end speaker systems, and high-end microphone systems and other high-end products. These products are exact copy cats of products made in the united states. KUMAR has the companies in these countries, whether it’s India or China, sign a disclaimer stating that MONOPRICE will not be held liable for any copyright infringement‘s these “Asian“ companies partake in. It’s like a balloon with no hot air. They cannot be enforced. It’s a business model based on patent infringement on high-end products where these products are made as copycats of products made in the United States, But because they are made somewhere in China and/or India they cost as much as 30 to 35% less. Actually when you know the truth, it’s a disgrace. I did extensive research on MONOPRICE after I purchased a high-end Bluetooth noise canceling headset and MONOOPRICE sent it to an address that I lived at three years ago and I have no idea whatsoever who’s living there now. The last seven purchases I made from MONOPRICE were sent to my current address. But the customer service agents I talked to at MONOPRICE on the two occasions I called them told me that they would have a supervisor call me back that same day. That never happened. Eventually a supervisor did contact me and thought it would be a good idea if I wrote to my old address to see if the headset had been delivered. What an absurd option I thought to myself. I’m supposed to send a letter addressed to “occupant” and expect the residents who live there to do anything but throw it in the trash. So I told a MONOPRICE supervisor that I would be filing a complaint with PayPal requesting a charge back and then I would also be contacting the Minnesota Chamber of Commerce revealing to that agency all that I learned about MONOPRICE‘s patent infringement suits and their widespread practice of precisely duplicating high-end products made in the United States, but having it done in some Asian countries where the labor is cheap and MONOPRICE can pass that onto the consumer at a price of 30 to 35% less. All I can say to you, Mr. Kumar, is “shame on you” for coming up with this highly unethical business model. MONOPRICE is not the company it used to be and I have just explained why. Under my serious threats MONOPRICE finally refunded my purchase price for the headset. In response to the canned response to my review, whether Mr. KUMAR still heads MONOPRICE or not, his business model is still used by the company. Why? Because it creates a large portion of the company’s profits. KUMAR may have left, but his business model has not. And one has to ask why Mr. KUMAR left Monoprice. Could it have something to do with the patent infringement suits? Read the article by CNET. Go to the CNET site and search for MONOPRICE. I tried to put a link to the article but Trustpilot does not allow this - not sure why, but it is their policy and I respect that. And this response by MONOPRICE is their canned response to every criticism of the company. look at the responses yourself. They’re all basically the same. I’m just glad that I was able to finally, after jumping through seemingly endless hoops and getting no response from supervisors after being told that they would call back the same day but didn’t call back for several days. Monoprice is still using the same business model laid out in the article by CNET.

I've had to email them 6-8 times and call twice to have them complete an order that I placed 4 months ago. Updated: Not Resolved

I ordered about a mile of cat6A cable. I was notified about the project only three weeks in advance which is on us, okay. I go to Monoprice and see they can have the cable to me in a week. Okay plenty of time then. I order and nothing happens for a week. I call and their website screwed up shipping somehow and it had to be sent freight. Okay? Just send it! Luckily there's still plenty of time for it to get here. It arrives four days before the project starts. Whew! Well one problem. The shipment turned out to be a bunch of home theater speakers in the boxes. Not the cable I ordered. Every order form says cat6A, I ordered correctly, Monoprice just sent the wrong item. This is not the first time this has happened. The FedEx semi was driving away as I cut the first box open. Okay, so I now have a PALLET of home theater speakers in my office. Now what? I call Monoprice, glad to get a live person. She understands the issue, but cannot get me my cable in time for the install. Looks like we're loosing a $500 non-refundable deposit to the company that was going to install this stuff. Great. To make things even better the nearest FedEx location that can take a pallet of speakers is an hour away. Even better. So a few days later I print off a bunch of RMA labels, and call support again to make sure that this was all I needed. "Are you sure I don't need a proper FedEx label?" I asked the guy. He says no, and so I load the heavy boxes into the back of a pickup, and drive an hour north only to be told I needed Proper FedEx labels by the hub. Ugh. SO I drive an hour back, and thankfully get a lady who knows what she's talking about, and gets me proper FedEx labels. I tape em' on and hit the road for a THIRD hour of driving. Gas is $4.75 a gallon at the time by the way. I finally dropped them off, and they were accepted today. I don't know if or when I'll get my $1300 in cable, but so far I estimate their screw up has cost me around $650 in gas/ missed deposits. I have been offered ZERO compensation. Extremely frustrating. IF anyone at Monoprice is reading this, I have all RMA / order numbers and can confirm this story is 100% true. You guys really need to make some changes in the shipping department, because one time we ordered network switches and got a fog machine.

I purchased 2 les paul style DLX 66 guitars from an email sale on 7/5/2022. they took my money and sent the tracking, Two days later I get an email saying they are having the guitars returned to them because they made a mistake in the email pricing, What kind of bad business is this??They will never see another penny from me. What company being the size of monoprice screws over their customers because they made a mistake and will not honor their prices? Well I can't really think of one because the customer is usually the most important part of being in business. Shame on you Monoprice. Terrible business ethics. They spent more money sending these guitars all across the U.S. Just not to honor the prices they were listed at. They are in California and I live in Michigan they made it to Ohio before the tracking said they were being returned.

Disgusting business practices!! Dont believe the product page stating 'parts will ship today if order placed in x hours'. Misleading and false advertisement!! You will receive an order confirmation via email stating the parts will ship in 5-7 days - After your credit card is processed. They refuse to cancel the shipment and issue a refund. I am a VIP business customer and had an overnight order which did not ship. They will not cancel. I am told to refuse the package.

First of all, I don’t understand why Monoprice won’t post bad reviews that are communicated respectfully and professionally. Why ask for feedback if you don’t want to learn from customers that are giving advice on how to be better? I purchased 3 monolith speakers from Monoprice. Based on the false reviews, I was led to believe the speakers were awesome and compared to other high end brands like B&W or Focal. Definitely not high end speakers. They sound very tinny and closed, meaning very poor soundstage. The company issued an RMA so I could return…that was good news! However, in their fine print on the return policy its states the customer MAY have to pay shipping. Really? What does that even mean. I learned it actually means the customer will ALWAYS have to pay return shipping. Contacting customer service, I asked if they would offer a store credit in equal value of the shipping cost which is close to $300. Nope, they simply point to their fine print that is not even clear. Monoprice used to make great audio gear and had world class service. Not anymore. Very disappointed!

I ordered 4 Stitch by Monoprice smart light switches for over $160 dollars and had an electrician install them. However, none of the switches connect to the internet. Monoprice's tech support was not particularly helpful. They just read the info in the instruction manual to me and then informed me that the items are defective (how can all four switches be defective). I was then told my only options are to return the light switches for a replacement or reimbursement. This would require hiring another electrician TWICE. Once to remove the defective switches and then again to install new ones. I'm shocked that they won't simply reimburse me for the faulty product without having to incur the expense uninstalling them OR send me replacements first so that I only have to hire an electrician once.

Made order 11/2/21, 2 DB25M/RJ-45, Modular Adapters, Site says "In Stock, ships in 3-5 days" Paid, got E-mail showing order. Do not hear from them, except for their ads that come in sometimes twice daily but I am ok with that as I opted in to get them. Then on 11/15/21, 13 days, or 9 business days later, still no information on order, so go on site, and see that it says payment received but nothing further had been done with the order. So I connect to the chat service, and as expected start by getting canned answers saying, Please know that items on this order are shipped to us from our vendor, as they are not located in our distribution center. The product page for Item# 1158 states that it will ship in 3-5 business days from the date the order is placed. Your order confirmation email also shows the expected ship date which is 11/9/21. Unfortunately, the item is still unavailable and we currently do not have an estimated date of availability. Can I ask if you want to cancel the order instead? First problem, if the item is shipped to you from your vender, that does not mean they are in stock. In stock means you have them on hand or in your distribution center available to ship immediately. Second problem, the site says 3-5 days, not business days, but I understand that it is normal for it to mean business days. So if you are going to say that it states something, make sure it does. Third problem, 3-5 business days would mean 11/9/21 shipment date. We are now at 9 business days and you have not even shipped it, let alone have to product to ship. So I thank the person, using the name Jonchristian, for processing my cancelation, and advise him that my next comments are not directed at him, and say that it is ridiculous that I ordered and paid, and only ever received the order confirmation, not to mention the daily spam, and nothing else from them, even after the 11/9/21 supposed shipment date. At that time Jonchristian said I understand and I am very sorry for the inconvenience this has caused. However, please be also advised that the product page for Item# 1158 states that it will ship in 3-5 business days from the date the order is placed. We also advise contacting us back if you never received any update after the said processing time. Next problem, I guess Jonchristian cannot tell that either the 11/9/21 ship date, nor that 3-5 business days had already passed. Next problem, he then goes on to say they advices contacting them back if I never receive any updates after that time. What does he think I was doing at that moment, also if that is their policy why don’t they put that on page where you order it from. I gave it past the 11/9/21 ship date because even if they ship it on that day, it will not be to me for at least a few days. Next why is it my responsibility to contact them to find out if there was a delay, shouldn’t they contact me to let me know they did not have any in stock as the site said they did, and there was going to be a delay so that I can cancel my order and get my needed item elsewhere? So when I stated it was not unreasonable to expect to be contacted because there was a delay, I got, Yes. As stated earlier, the expected ship date of the order is 11/9/21. It is advisable to contact us if you did not receive any update after the allotted period. However, I have now submitted the cancellation request for the order, and as stated, I will also check this with our proper department to avoid inconvenience like this moving forward. Does Jonchristian still not know that 11/15/21 comes after 11/9/21. So then I ask to be taken off their mailing list, so I can stop receiving their junk mail, he says, and I kid you not, Just for clarification, do you also want to unsubscribe from our newsletters? So the only good I have to say is, good price on what I was looking for and shipping rates are realistic unlike other sites, also when I contacted them about my order, they offered a refund immediately. Still waiting for that, but that is the good. So if you made it down this far, my advice is go somewhere else, but if not call and make sure that if you want to order from them you call and check to make sure in stock means in stock, or you may never get your order.