MonopriceReviews of monoprice.com

Excellent go to place with humans in customer service

Monoprice has been my go-to for cheap cables for ages -- both for professional use and for my own personal use. As of late, they've been branching out into a variety of fields, from AV essentials, small appliances, and other electronic bits-and-bobs. They remain an economical alternative to big box stores and have a selection and quality that sets them apart from other online retailers.

I've been ordering from Monoprice for 7+ years now and have never had a bad experience. After my most recent order my box came missing 2 small items. I reached out to their customer service and they remedied the situation quickly and effectively.

Their prices are hard to beat and they ship fast. Unfortunately, postal services lost my parcel on its way. I turned to their customer service and they resent my order with another delivery service and I received my parcel 2 days later. Impressed with how quickly they responded to my messages (always within a day). They are great.

First-time buyer and I'm just floored by the excellence of this company's service and their product. The quality of the sound for this price cannot be beaten. Plus, they have a generous and easy warranty that allowed me to quickly replace my headphones in time for an important project. Customer service is attentive and swift. I highly recommend them and will buy from them again.

Order was lost in shipping. Monoprice sent replacement with no hassle. Excellent service.

I cannot rate this company highly enough. We had two reasons to contact them, and their response was outstanding in both cases. Product was excellent too.

**editing this review after monoprice responded** So I was mad and I think I kept things pretty respectful after an order wasn't fulfilled and I was told I wasn't going to receive it either. They ended up filling the order with a replacement (and a very minor upgrade) and apologizing for the situation as well paying for shipping. It is very much appreciated and they have a customer for life. ----- previous review below ----- These guys waited 9 days to tell me they weren't shipping my package including a ukulele for my daughter. Finally after I reached out, they told me that they weren't going to ship it. There was a problem with inventory, but they were never going to tell me and did nothing to make it right. Order at your own risk.