MonopriceReviews of monoprice.com

3 week earlier i order 2 cables im from Canada and i dont have any response from someone... I emailed Monoprice about 2-3 time no response. On the website the API tracker dont even work. Since the 25 december the tracker didn't move on UPS or USPS. After contacting monoprice they send back a replacement.

I had a bit of a snafu with a desk I purchased. It's a bit of a long and boring story, but basically, there was something wrong, customer service wasn't able / willing to help me. Incredibly frustrated and ready to burn Monoprice to the ground, I found TrustPilot, where I saw this guy responding a lot and posting his escalations email address. Reached out, and he called me within the hour to make things right and beyond. Amazing. Unfortunately sometimes their customer service has their hands tied on what they can do (and understand about the business process). However, this experience made me appreciate Monoprice even more. I'd much rather spend money at businesses like this than Amazon. I never go on websites like Trustpilot and write reviews, but I felt compelled to let everyone know about my positive experience with Monoprice. Before you write a nasty review, make sure you try reaching out to escalations to see if they can help.

I bought an IEG powercord for my desktop PC. About my Monoprice experience : Great cord, little price, little delivery time, weird Company name. Thankyou Monoprice.-Al Rice

Recently I purchased what I thought were charging cables for my Iphone 11 from Monoprice. I purchased the wrong charging cables, they were for the iphone 11+. Easy fix right? I can just exchange them for the right cables. After I sent a exchange request, I was sent an email saying my exchange request was "outside of our return policy" and Monoprice was canceling my request. There was a link to explain why, but the link was broken!? I have never used the cables and they are in the original packaging. I'm a long time customer and I think whatever Monoprice's return policy is, it sucks. UPDATE: Monoprice Customer Service Reached out to me and offered me a more than fair solution to my problem.

My favorite place to buy cheap good electronics!

Happy with the overall service. I have already recommended you Monoprice to friends and family.

I had a metal encased iPhone lightning cable go bad. Emailed Monoprice and they immediately shipped a replacement cable, and I received it within the week. This shows how much they stand behind their products, and their lifetime warranty isn't just for show. I will continue to buy products from them and will continue to recommend them to family and friends.

I've had these TWEarbuds version 4 now only 4 days. So far, I am very happy with them. They come with 3 sizes of silicone tips. The large does a good job of sealing out external noise. Though they haven't had very much use yet, I find the battery life is amazing. I personally like the flatter sound profile without enhanced bass. I was on the pixel buds wait list. Cancelling - sticking with these! On a long phone call, the buds were flawless. Both sides were clear and without background or wind noise.