MonopriceReviews of monoprice.com

Just an update regarding a previous review. I never heard back from Laura P. in regards to my previous review after emailing their escalations department. Evidently, this is just a place for them to appear like they are willing to resolve issues. I received an update regarding the availability of the item I ordered back in July of this year. Evidently they no longer carry the product they said would be back in stock in November. October 29th they let me know that they no longer carry the item I ordered. I'm so glad I didn't let them hold onto my money. Email from [Monoprice support email] "Dear Valued Customer, First of all, thank you for choosing Monoprice.com! Unfortunately, we no longer carry the following item: Dark Matter by Monoprice 34in Curved Ultrawide Gaming Monitor - 21:9, 3440x1440p, UWQHD, 144Hz, 1500R, VA (PID: 42772) At this time, we do not carry a suitable substitution item. We are very sorry for any inconvenience this may cause. Should you have any questions, please send an email to [Monoprice support email]. Thank you so much for your great support. Regards, Sales Dept. Monoprice, Inc."

I ordered a Nintendo on 09/15 and after a week it still hasn't been shipped out. So I sent a message to their customer service on 09/22 about the shipment, they sent a shipping label to FedEx immediately and told me the item is being shipped. Today is 10/05 and the item still hasn't been shipped. Monoprice is totally a scam, do not buy anything from this website.

Their shipping policy says order ships within 1 business day. I am now on day 3 and my order still hasn't shipped. Customer rep blamed it on a "new system." Heard that one before. Maybe if that's a real ongoing issue, you should mention that on the front page of your website.

Credit card information stolen after purchasing from here. It was the only time I used this card for non-bill related items within the past couple of months. Researching also showed this happened back in 2010 & they had shut down their site for some time to 'investigate'

Used to be excellent. Next day Norco shipping. Now they are HORRENDOUS!! Order from a California company and they ship from Kentucky and takes many days. Never will use again.

If I ordered the wrong thing … it would be nice to have a the postage paid

Can't trust their pricing. Business customer who has purchased hundreds of monitors and thousands of cables. They offer the same items to end users cheaper on eBay. Makes no sense. Horrible business practices.

I bought two new subwoofer cables which Monoprice describes as being CL2 rate (for in-wall installation) for a new construction. Code requires that cables placed in wall are at least CL2 rated so I went ahead and ordered them. When I received them the packaging stated they are CL2 rated BUT there is nothing on the actual cable - so there's no way for me, or the inspector, to verify that they are actually CL2 rated. Now the inspector wants me to remove them and replace them with something that says they are CL2 rated. A total waste of money buying Made in China crap from these junk sellers.