MonopriceReviews of monoprice.com

*** UPDATE*** Paul the manager reached out and made me feel that he was concerned. I was upset I wanted a monitor from them that had great reviews but if a company is concerned and willing to reach out to you that is a company you should give a shot. Bravo Monoprice.com Ordered a monitor on April 19th real early in the morning. They so called shipped it on 21th after I used the chat asking about it. Monoprice used a so called Fedex shipping number. After chatting with three different employees, they kept telling me it was Fedex fault that Fedex did not update their website, even though the Fedex website said number not found and even their own website said still being processed. The three employees I chatted with said it was shipped and ill receive it on the 28th. Well 28th came and went and no monitor and their website still says being processed.

the live customer service rep that I worked with was not helpful and in my opinion did not handle the situation very well. However, Paul from CS reached out right away and offered to help with my situation. Luckily I was able to resolve said issue on my own and figure out who sent a pack of guitar cables to my 2 week old daughter. I originally gave a 1 star but I’m very impressed with how fast Paul from CS reached out and offered to help which is why I chose to revise my review and increase the star value.

Had an issue with a cable that was over a year old and they replaced it without any issues.

I've been a Monoprice customer since September 2012. I've been very pleased over the years with their products, and will continue to purchase from them when I can. Recently (about 3-4 days ago), I left a review for a product I purchased 1 year and 1 month ago (I even said so in the review). While I love the product (and I am still able to use it), it broke. I tried twice to leave a review, with a picture of the damage, and it was deleted both times within a 24 hour period. No notice, no explanation. My review was not derogatory in any way. Did I do something wrong? Is there a time limit to post a review after a purchase? It would be nice to know the reason. edit: Paul was able to fix the issue with my review with minimal effort. Much appreciated! I can't edit my review on the Monoprice site, but I would up it to 5 stars (over my 3 star rating), giving a 4-star average. I was also sent another pair of cans to replace the broken pair. Very, very nice! Paul, I really appreciate you!

Got my mini pro for Xmas first 3D printer. Prints really beautiful if u get the right settings. As for customer service, well. Takes them about 1 day to respond for each of my emails. I reply to my emails the second they come in. I got a reply from them and replied back instantly and they keep taking a whole day to respond :/ Although for the resolve part, they have offered me a replacement within my first email so that’s good.

Love the cables and the price, both are the best. Don't love the shipping estimate vs. actual delivery time. The original delivery date was four days. After I placed the order it went to seven days. Actually received it fifteen days after placing the order. According to the FedEx tracker It sat in my city for four days before it was delivered, and then it was logged as being delivered when it wasn't. It showed up via snail mail the next day. This long delay in delivery is the same experience that I had the last time I ordered from them. I'll still use them as I love the price and quality, I've just downgraded my delivery expectations.

Disappointing that a small strip of wire, value under $3, takes so long to go 400 miles (from S. Calif. to Folsom in Central Calif.). Per the company tracking page, it was given to "UPS Mail Innovations" on the 18th, was at Folsom USPS and handed around there on the 23rd, but still not delivered by 26th evening. Other packages, all larger and ordered same general time or even later, made it much more promptly. Perhaps a problem is in using two agencies, UPS and USPS for a small, easily misplaced? pkg.

When I emailed for warranty information on a product, I received a prompt response with the information requested. I ordered, but the FedEx-Smartpost free shipping experience was far from ideal. The item was listed as shipped for more than a day before FedEx actually picked it up. FedEx apparently misdirected the package to an out-of-the way city, where it was on the day FedEx had said it would be delivered. It was then rerouted back to a FedEx depot which was again out of the way. It was then "in-transit" for 3 days going only 80 miles to another FedEx depot where it was turned over to the US Postal Service, which delivered it the next day, which was 5 days later than FedEx said it would be delivered. All told, it took almost 2 weeks to deliver the package. FedEx, not Monoprice, was the problem, but beware of Monoprice using FedEx-Smartpost shipping. Once the product (an HDMI Matrix Switch) arrived and was installed, it was excellent, and I would highly recommend this product..... Monoprice using FedEx Smartpost, not so much.