MonopriceReviews of monoprice.com

Good cable for great price. Especially good since it has the tab protection. Website says ships that day if ordered by 2pm Pacific--I ordered at 1 and it did not ship until close to 3pm Pacfici the NEXT day (more than 24 hours). I paid extra for 2nd day and got it 5 biz days after order; had a tech on site special for a project with these and missed that window. Two messages through the customer support website contact page have been unanswered.

I love the prices, the 3d printer I got and the website as a whole.. however I've had two issues this month: one: a filament sampler pack we ordered came damaged. Half of the filament was crushed, so several "spools" we're broken up, rendering the colors useless. Two: I ordered three rolls of 1kg filament, today I got two rolls of filament and one 10ft HDMI cable. We emailed last week about the sample filament pack.. no answer yet. On the phone now about that and the incorrect item/missing item.. it's been 20 mins of hold time so far. Hoping to catch someone's attention here..

5/9 products ordered are faulty. Waiting 20 days for a simple response to multiple attempts to contact them. Couldn't suggest you deal with this company and cost effective international shipping options are not offered. Look elsewhere for reliable goods and actual service. Edit: this response couldn't be further from the truth. They didn't even respond to PayPal. So PayPal enforced a charge back after proof of return and no response in 30 days.

Bought a mini delta 3d printer, It would not connect to computer through USB although advertised as a feature. Sent 4 emails asking for advice/help .two weeks and still no reply.Tried to order spare nozzle from their site, impossible as only accept US phone number (required field) on order form. email them about this problem, no reply??? Even tried to complain/bring to their notice on their Facebook page, Not posted and no reply. To be fair it does reasonable prints from SD card, after hours of adjusting settings, but a worry for long term use due to support/spares issue. UPDATE After about 15 good prints, the machine now refuses to read ANY SD card, so will not print from either USB (original problem and still no answer from support on this), or from SD card, i am now in possession of a very expensive paperweight, I have tried support again, but am not hopeful?? It seems of various discussion sites, that this is common to most MONOPRICE products ----AVOID

Used to be a good company to buy from. However, I bought a USB battery pack to charge my devices. I used it a few times and it was fine. Put it on the shelf for several months (so in my mind it's still fairly new). I tried to charge it and the lights indicate it is charging and then fully charged. As soon as you unplug it, it's dead. It's a few weeks after the warranty period so I can't even return it. The part that really bothers me is that I wrote a review explaining my displeasure without inflammatory language and my review was taken down. It appears they "manage" the bad reviews so their products don't look too bad to the consumer. Mostly good comments and a few bad ones. I have also had replacement ink cartridges not last that long (but never reported it to them because I just assumed they were cheap to begin with - very inexpensive, and some cables do go bad). When I first started buying from them, it was great with great prices. Now, they seem to be more interested in trying to keep their previous reputation.

Absolute worst delivery service on the East Coast. Look it up; there seems to be a concensus about how horrible they are. I don't know why any reputable vendor would tarnish their own reputation by shipping product via LaserShip. Maybe a 4 star company, but they lose 2 for using LaserShip.

Shipping to Canada is ridiculous. I was looking at a refurbished USB monitor on Monoprice. After shipping it was only $7 less than what newegg.ca was charging for the newer non refurbished version including shipping. $59 US for the monitor and $40 shipping is ridiculous.