MonopriceReviews of monoprice.com

I recently purchased a 3D printer on Amazon and after a few test prints discovered there was a slight dent in one of the rails for the bed causing it to jerk when using the full print surface. I shot an email off to the company on a Saturday and received an email asking for more information on Monday, after being informed that a replacement part was not available I was provided a prepaid shipping label and my product was RMA'd. I found dealing with the customer service department to be very easy and appreciate the service and speed with which my issue was resolved.

I have been doing business with monoprice for a few years now and love the majority of their products, some of the electronics have been duds never had an issue with cables. When I need support I usually call, their email service is a bit slow. Chat is decent.

I bought a pair of MP80 they were damaged, I initiated an RMA, the next day I got a responding email with a return label attached, I had sent back the damaged earphone and they sent me new ones. I'm very happy with the transaction.

Extremely helpful, and responded in a decent amount of time

I'm basing this review off the experience with monoprice on my first order. I ordered a small variety of cables from monoprice because of the competitive prices and recommendations I've read in posts online. One of the cables was defective and mailing it in for a refund/replacement wouldn't have made sense since it was so inexpensive, but I did need it. Before starting the RMA process online, I decided to call customer service to ask if I was going to have to mail it back because buying it again was far cheaper. Instead, the CR I spoke with filed a request for me to get a replacement in just a couple of minutes. It was quick, no holding, no endless line of questions, no awkward moments where you silently wait while you hear the CR typing, and I was told there was no need to mail the defective cable back. It was fast and painless. Replacement arrived promptly.

Great price, excellent selection and great customer service.

Great service and great prices! They even warranty their cables for life!!!

Excellent customer service, corrected my problem with my 3d printer quickly and effectively.