MonopriceReviews of monoprice.com

My experience with Monoprice is amazing. I bought the select mini pro 3d printer had an issue with it and no questions asked i was sent a replacement and received it 2 days after i made the call. New printer ran great until 2 of the magnets came loose from the removable print bed. I tried to glue them on and i messed up and glued them on upside down. Called Monoprice and tried to buy just a new bed but the part isn’t offered for purchase yet. They sent an email higher up for me and sent me another used bed from a printer that had other issues for free. These guys are awesome and took care of me 100% love the printer. Love the company. Love the price.

Fireplace TV mount developed a small problem with a defective part. They shipped me a completely new mount. Great service and their prices are much lower than their competitors.

Company backs up their product, prices are good. Reps were quick to fix a small issue I had. I would recommend to family/friends.

I have made a total of 3 orders for numerous products at Monoprice. As for trust, they have mine. Communication has been timely regarding order receipt, shipping and tracking. One order was necessarily split into two shipments - I was informed upfront and there was no added cost. I have spent less than $300, yet I am certain the merchandise is easily $500 and more from other retailers. It is clear to me that Monoprice has a solid business model which places the customer as their biggest asset. I heartily recommend their service. I am a retired licensed engineer and I scorn wasting time, energy and money. It hasn't happened at Monoprice.

Bought the Monoprice turntable and set it up only to find a serious crack in the dust cover. Contacted Monoprice and was told the only way to solve the problem was to disassemble the turntable, repack it, drive it to a Fed Ex ground drop off, ship it from Missouri to California by ground, wait for them to inspect it and determine whether to send me a new turntable, wait for it to be shipped, and then go through the setup all over again (about 30-40 minutes to assemble, balance tone arm,etc.). Alternative? A $20 refund - not exactly the value of a cracked dust cover. I simply couldn't see spending a couple of hours of time, not to mention a couple of weeks without the turntable, to return it. So I took the $20. I feel very disappointed in Monoprice's handling of the matter and told them so. Response - those are your options, take one. I've purchased a number of items from Monoprice and it's hard to beat their prices or find the kind of collaborations they are doing in things like headphone amps. However, I will think twice about purchases from them in the future. I have to say Massdrop handles problems a lot better and let's not even talk about comparing Amazon and Monorprice for service. Buyer beware. 6.17.19. Monoprice contacted me within hours of the posting of this review and offered to send me a new turntable so that I could swap out the cracked dust cover and then return the item. I readily accepted and had the new turntable within three days. I swapped dust covers, repacked the turntable and drove it to Fed Ex for shipment. Monoprice gets an A+ for responsiveness. I am very satisfied with the outcome of the transaction, and I give Trustpilot credit for providing this forum. I have made another purchase on Monoprice based on their actions in this incident.

Requested recommendations on HDMI cables. They were spot on and helpful as always.

We have purchased 3 of the Monoprice Select Mini printers V2. We teach 3D printing and have printed for 3 weeks pretty much non stop, more than 12 hours a day and these printers are still running smoothly. Lots of different models, and a variety of sources for PLA filament. The good: straight out of the box these started working, the simple interface provides clear control of the printer, reliability has been the best feature of these printers. The bad: We have had a couple of issues with the Bowden connectors at the motor end failing, these are very easy to replace. We will probably replace the motor mechanism to use the standard Bowden connector. The heated bed works great, but the surface does become damaged, we are trying to replace this with a magnetic surface. Overall: for the price, this is an excellent little printer.

The support staff went above and beyond to help me out, even though they didn't have to. I'd say to buy from them directly if you can.