MonopriceReviews of monoprice.com

I had to return a subwoofer which I didn't like, first they said pay for shipping, But once i let them know that I might give poor ratings they actually gave a pre-paid shipping label. So that gives me trust in buying future equipment from them.

Purchased from them twice in the past month. First shipment had a destroyed spool of wire that I untangled myself to get the job going. They offered a $20 credit for my troubles which was a joke. Had I not fought through it, I would have been behind on my job. Next order was placed on 2/22 and arrived on 3/3 a full five days after it was supposed to arrive. This was delivered as an empty package with no signs of entry, thought they would notice it did not weigh 20 lbs. I called on 3/3 and was told they had to check with shipping to find my item. I was assured I would get a call back the same day or the next day which did not happen. I called and again explained the problem on 3/4 and that I was now a week behind on the project. They assured me a replacement would ship the fastest way they could which was 3 business days. This company is a joke and should not be purchased from as the savings are not worth the hassle. Never again will I buy from these incompetent people nor terrible business minded company. updated, The company called and was able to resolve the issue with a credit and shipment of the product. I am happy with the resolution.

Editing my review because the Customer Experience Manager called me immediately to resolve the issue I experienced. I received a great product but the will call experience was not the greatest, given the weather the day I picked up. I placed my order and was able to pick it up the very next day, which was very convenient. I normally do not order delivery because of personal/business experiences shipping monitors, so I used their will call.

Please read last update So I ordered $260 worth of hard drives and Monoprice skimped on the shipping to save $0.47. What would have been a great customer experience if I received my hard drives sooner, into a frustrating experience because I had to wait longer for my purchase. Monoprice shipped my order via FedEx Smartpost for $15.03 from California to New York. Now 8 days later I'm still waiting on my order. Had they spent the extra $0.47 ($15.50) and shipped USPS Priority mail, I would have had my order 4-5 days ago. Don't purchase anything from a seller who uses FedEx Smartpost, it's the slowest shipping method out there as the USPS and FedEx hand the package back and forth to save money. UPDATE: Goodnews, the drives arrived. Badnews, the drives are damaged due to poor packing. It appears that Monoprice removed the drives from their factory boxes, along with the protective endcaps and placed the drives together in another box. There was no packing material between or around the drives. There were three pieces of "airpak" on top of the drives, one of which was deflated. Would you use these drives after a 3,000 mile cross country trip in the back of a truck? UPDATE II: Need to give credit where credit is due. Monoprice has an outstanding customer service team. They provided a no hassle return that included shipping and a full refund. So I've changed my rating to four stars due to the great customer service.

UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star. There was an error in my shipping address. I had initially called DHL Australia as with the time difference it's much easier for me. They were genuinely helpful and while they weren't able to redirect the parcel without the sender requesting it the customer service assistant was able to ensure the parcel didn't go out for redelivery and even offered for me to come pick it up. I decided I'd stay up and wait for Monoprice customer service to be available and see if they'd be able to make the change with DHL. The drive to the airport is a long one and I've had to make these changes before as I have recently moved house without any issues for other deliveries. The DHL customer service rep said it wouldn't be a problem if Monoprice initiated the request. Monoprice refused to initiate the request for security reasons. I offered to provide photos of bills from both addresses to prove my identity and protect them from any fraud claims. I was willing to work with them to try get some sort of a solution but they weren't able to offer me anything. Your rep legitimately couldn't offer a single solution to the issue. I'm not sure if it's just because it's a different country but I'm used to a much higher standard of customer service. "No" isn't a resolution. There was no service offered and now even if I enjoy your product there is no way I can in good faith recommend it to anyone.

I ordered a UCB-C to Lightning Cable. They sent me a cheap cat-5 cable. There is no phone support, no email support. I used the Chat Support and it took me 10 minutes to figure out how to take a picture of the wrong product, upload to a website, so they can see it. Update: they did reached out to me candidly, FedEx me two correct cables and did refund, which I did not bother to check for $10. I am updating from 1 star to 4 stars.

Ordered an item from Monoprice. 10 minutes after ordering it, found out they were selling it at a lower price on their very own eBay store. Asked for a price adjustment, and they said they won't price match items on eBay. I understand that, if it were sold by someone else. But this is Monoprice selling the same item on eBay for less. Why bother to have a website, if you're going to sell the same item cheaper on eBay. Not a good way to treat customers. Just price your items on your website the same as your store on eBay, or get rid of your website and just sell on eBay. [Edit: After being contacted by Monoprice customer service, and having the problem resolved. I am adjusting my rating accordingly. Monoprice does offer good value for their merchandise; I was simply frustrated with their differences in pricing for the same item.

I have never purchase from monoprice before, this was my first experience and I wouldn't recommend anyone purchase from them unless they want it to be a 2 month experience. I ordered a tv mount for above our fireplace. We received the item, there were not instructions or a packing list included but we started to assemble the mount from some online instructions we found. After we started assembly, we discovered one large piece used on the tv for mounting was missing. There should have been two and instead was only one. I contacted monoprice to see if they could ship the missing part. Instead of taking care of it they told me they would issue a one time return shipping label for me to send it all back in order to get a new mount. I will have to unassemble what we have done, get the mount shipped back to them (amid a pandemic and stay at home), wait for them to receive it and check the item, and then wait for them to resend a new tv mount, and then reassemble the entire tv mount. This is so ridiculous, it is their fault for not enclosing all the items, one would think they would want to go above and beyond to rectify it. But they want me to go out of my way when it wasn't my fault they cant make sure to enclose all the pieces or even a list of what should be included. UPDATE: Paul reached out to me personally to apologize, he has since overnighted a new tv mount, and supplied a pre-paid label to return the original mount. The day the new mount arrived, Paul called to confirm I received it. Paul really turned everything around and I was very appreciative of the customer support he provided.