MonopriceReviews of monoprice.com

Ordered a pair of headphones which in the span of of few months one of the arms broke, wrote to support and showed proof of the broken item they responded and said I needed to ship back the broken items acessories and all which annoyed me but I was just going to do it unfortunately to be hit with major car trouble which means I couldn't get the package shipped back ,time passes and I completely forgot about shipping the stupid thing back because unfortunately my car still couldn't be fixed after a month and a half and I still had to go to work,etc when I finally remember, I explain whats going on to customer service and that I don't know when I'll be able to ship the item back only for them to come right back and tell me I still have only 15 days left to ship it back . Now I have to figure out how to get these stupid headphones back to them with no car and the nearest fedex extremely far away from me and in the meantime while its being shipped to them and my new headphones are being shipped back I won't have any headphones, after this I'm never ordering anything from this company again

I ordered an utility cart just to be told several days later that it's not in stock and they cancelled my order. No problem, but since my first order with them didn't go well i requested to have my account deleted. After 48 hours no response from customer service. Sent them another request and they "redirected" me to another team that should remove the account. Still nothing... If that's how their customer service works, i definitely dodget a bullet by having the order cancelled. Don't recommend them to anyone. Update: They disabled my account, but still haven't deleted my information. I still get notifications from them on e-mail for my monoprice account.

I have a Monoprice Mini select that is about 8 months old and still under warranty. Power supply has failed even though it has not been used for more that a few hours. Contacted support and was told that a new power supply would be sent out, after 2 weeks and no power supply was received I contacted support and was told that they would rather me purchase on myself (They sent me the Ebay link) from the US and supply them with the invoice to be refunded with the cost of the power supply. To me that is not an acceptable solution for a warranty fix. So I have a rather expensive paper weight.

Worst experience of my life, first set of headphones I ordered were cancelled after two weeks with no explanation so I thought I' would try again, now after waiting a further two weeks the item is still showing as unfulfilled, I have contacted Monoprice UK several times without reply and am now trying to cancel the order myself for a refund, completely useless, avoid if possible.

My order NEVER arrived at my house. For some reason the Shipping Company returned it. Monoprice never contacted me about this issue until AFTER I sent them an email asking where my cables where. Then after 2 more days they told me the order was returned as un-deliverable. At that point they elected to CANCEL my order. I consider this a RUDE BUSINESS PRACTICE. When someone orders something they expect to receive it in a timely fashion. I will NEVER deal with this company again and suggest you do not either.

I’ve had this misfortune of having 3 separate orders canceled because their website doesn’t keep track of whether or not things have been over sold. On top of that, when the first of these orders were canceled, within a few hours of it being placed, they refused to let me canceled the other half of my order which was parts for the canceled half. They told me I’d have to tell the post man to keep it when it arrived, even though it still shows that it hadn’t been shipped. I attempted to reorder the canceled half on two more occasions, both with similar results, although one was kept open for four days before being canceled. When ever I reached out to ask what was going on I received short vague emails filled with poor grammar and it even seemed like some sentences were just unfinished as they cut off mid thought. They’ve got cheap stuff so I guess you get what you pay for.

These people are crooks. I ordered an item that did not perform as advertised. I used the contact form to request a return label for a refund. They said they'd email me the label. The never did. I followed up online and they said I wasn't allowed to get a label from them, I'd have to pay for shipping. I called their customer service, some guy named Thomas, who said they would send me a label and that I'm entitled to a refund. Finally they emailed the label. I immediately shipped back the box to them. The day it as received I followed up with their customer service via email to make sure I would get my refund. No response. I check my credit card online and they issued only a partial refund. They are trying to steal over $20 from me. DO NOT DO BUSINESS WITH THESE CROOKS. Now I have to waste even more time doing a credit card dispute resolution.

I've always found that most companies will have some issues regardless of their quality so customer support is what's most important. I purchased a 3D printer even after hearing of a common issue with the heated bed dying. Sure enough, after about 15 hours it died. The problem seems like a design issue where wires are being crimped, and it's an easy enough fix. I fixed it and decided to buy a replacement bed to have on hand. Enter customer support. I first tried the chat option. The first agent couldn't answer my question when I asked them to explain the difference between two item numbers. They asked to transfer me, but then the window closed. I tried to reconnect and was greeted with a message that no chat reps were available- try again later. That's a horrible message to read when I'm trying to get support now. So i tried to call, but I was informed that I had an approximate wait time of 32 minutes. At 21 minutes the phone disconnected. Monoprice products aren't top tier items, but I've had good results with them in the past. It's a grab bag and you get what you pay for. To be fair, I've never had to contact their support before today, but I won't ever do it again. I will gladly pay extra to any company that has better support and believes I'm important enough to answer when I call.