MonopriceMonoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.
Monoprice (monoprice.com) has 491 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 174 reviews with 1 star · Clear filters
Oliver T.
Cancelled my order after confirmation with no explanation as to why. Do not order from them.
Response from MonopriceNov 14, 2019
Oliver, I apologize for the experience you has with your order. If you can email me directly at [email protected] I would be happy to look into what happened and how we can move forward with your order. Paul S. CS Manager
Steven J.
Horrible customer experience. Did not care to resolve any issue.
Response from MonopriceOct 31, 2019
Steven, I apologize for the issues you are having and the service you received. If you would please email me directly at [email protected], I can look into your issue and the support which was provided, and help resolve your issue. Paul S. CS Manager
benyo T.
I wrote them two seperate emails concerning a return, and they never contacted me. Terrible customer service.
Response from MonopriceOct 21, 2019
Benyo, I apologize for the lack of response to your emails. If you could please email me at [email protected] I would be happy to assist you. Paul S. CS Manager
Anita D.
Shocking customer service and poor communication. Delays in posting as well. Very poor and will not recommend nor use again. Yet to receive product!
Response from MonopriceOct 7, 2019
Anita, I apologize for the issues you have had with your order and the experience you had with our support team. Please email me directly at [email protected] and I would be happy to help resolve this issue for you. Paul S. CS Manager
Jeff C.
My Noise Cancelling Headphones worked ONE DAY! Still waiting for refund 2 months later Save your $$ Go elsewhere! Here's the communication to Monoprice I was communicating with Denise but she stopped emailing me. I need to return my headphones as they only worked for one day and quit. Please help and don't ignore me. Thanks- Thank you for contacting Monoprice. ☺ I do apologize for the delay as our emails are ramping up. For better assistance, may I please have the invoice/order number to have it replaced and check the warranty period? I hope for your kind consideration. They Had my Invoice before ??? Did they Not. And Unfortunately, this item is currently out of stock with an ETA of 06/20/2019. Please advise us if you are willing to wait for the replacement unit to return to stock or prefer a refund instead. Truly sorry for any inconvenience this may have caused you. If you like to receive a replacement we would like to ensure we have the most current shipping address in our records. Can you please provide us with your current shipping address? Please let me know and I will process your RMA accordingly. Keep in mind, your RMA will automatically cancel if you do not respond via email or through the RMA system within 30 days. Thank you for your cooperation. I appreciate your patience. Should you have any question, please email at Thank you so much for doing business with us. Regards,
Response from MonopriceAug 9, 2019
Good morning Jeff, I apologize for the miscommunication and lack of response. I do see that when you reached out, we did provide you a label to return the item and once it was received we refunded your credit card back in full on June 14th, 2019. Please check your card statement to verify as the refund shows posted successfully on our end. If you have any other questions or concerns please feel free to reach out to me as I left you a voicemail, or you can email me at [email protected]. Paul S. CS Manager
Benjamin D.
Every time one of my printers has failed monoprice has solved the issue
Response from MonopriceJul 19, 2019
Benjamin, I am glad to see our tech support team has helped you out with the issues you have had with your printer. I understand that when your printers have issues it can be frustrating and lead to a possible bad experience. If you would do me the favor and email me at [email protected] with your feedback on how we can provide a better experience for you in the future. Paul S. CS Manager
Ryan C G.
I've spent thousands with Monoprice over the last decade or so. So the other day when I found an issue with a product on installation, I thought "No big deal, this isn't an expensive product - Monoprice is a big, real company, they'll make this right." Of course, I was installing a new item that had been sitting a couple years due to construction delays, but this was a product quality failure of an unused item that had been sitting in a box, still a current item on their website, so I was still optimistic that they would help me out. Instead, I got stonewalled by two separate CS reps because the warranty was up. No help whatsoever. No parts, no repair, no offer of a refurbished model or even a discount towards a replacement - should I intend to spin the wheel and purchase another item which may fall apart on its own. To me, for a $20 expense, making a long time customer happy vs. the likelihood of no further sales from that particular customer and terribly unflattering reviews influencing all future customers is an easy decision. For these guys it was as well, but they decided on the latter. Bottom line is I will no longer look to Monoprice first, or even second, when shopping for electronics - I'll take the hit to buy something from a manufacturer that stands behind what they produce and has the foresight to fix small problems before they become big ones. EDIT: Red line or Escalated or Premium or whatever you want to call it Customer Service did get in touch with me - in response to a bad rating here - to replace these speakers, and they were very professional and courteous, contrary to the service I received through standard channels... so I was in the end made whole. Just a shame the only way to reach the people who can and will fix these kinds of problems only do so as damage control for Trustpilot reviews.
Response from MonopriceAug 16, 2019
Ryan, I apologize for the experience you had with your speakers and appreciate you reaching out and giving us the opportunity to make it right. We appreciate your business and the second chance to keep you as a customer. Paul S. CS Manager
Shakeel Z.
Placed an order on newegg.newegg cancels my order due to no response from Monoprice.sent an email to Monoprice (newegg department) they said it’s not their problem if newegg cancelled my order.i re explained to the agent that it’s because newegg didn’t receive any answer from Monoprice that’s the reason why my order was cancelled!!! I request politely if I place another order can someone do a follow up and it was a NO. I requested a rebate due to all this confusion it was also a NO..I wish I could give 0 star so had to give 1 star
Response from MonopriceJul 15, 2019
Shakeel, I apologize for the issues you have experienced with your order through Newegg. I would like to look into the issue and see what can be done. If you could please email me directly at [email protected] with your order information I would be happy to solutions are available. Paul S. CS Manager