MonopriceReviews of monoprice.com

I’m a first time customer of theirs ordering a product from their company and my experience with just returning 1 item is taking well over a month for this process to just be done and for me to get my money issued back onto my card. Long review but please read if you want an honest experience. I have a lot of patience and I’m not the type to get fussy with companies but this, this was an experience that shouldn’t have been handled this way or this long. I had ordered a hard drive on 12/04/2019 for my PC I was building. Estimated delivery date was suppose to be on 12/05/2019 following up with the weekend the latest or worse case scenario Monday. Either way I got an email confirmation saying that it was going to be delivered really soon. Funny thing is, is that I never even received a tracking # or anything. Realizing I had bought the wrong hard drive for my PC after processing this order & even getting a confirmation email saying it will be delivered soon (although I never received a tracking #) I had call the company, spoke to a representative & canceled my order. I was told it couldn’t be canceled b/c it was already shipped out (YET AGAIN I NEVER RECEIVED A TRACKING # FOR IT). I said ok that it’s fine for me to wait until the package gets delivered to my house & I can just tell FedEx I no longer want it. The representative notified me that she will still cancel the order for me, that way when I deny the package at my front door, the return has been processed already. I was told it would take 14 days for the money to be issued back onto my card after denying/returning the package. Now we’ll get to the frustrating part that made me write this review and I will probably never order from this company again unless I KNOW I want the product for sure without returning it & etc. The package was NEVER delivered to my house. Hell even 1-2 weeks went by without getting any email about an update of my package or where it was at. I STILL DIDN’T EVEN HAVE A TRACKING #. From the delivery date it was suppose to get delivered, it never did. 1 week went by from that delivery date. I forgot about it b/c it was Christmas, I was busy with doing other things until I remembered & had called Monoprice asking where was my package & that a week have went by & it never even got sent to my house. I was then notified by another representative that it was at the warehouse getting returned... since I’ve canceled my order before it even “shipped” FedEx just left it at the warehouse to be sent back to Monoprice. I said ok even better! That means I won’t have to take it back my self. I was waiting for my money to show up in my account. 1 maybe almost 2 weeks later still nothing. THEN THE PACKAGE SHOWS UP AT MY HOUSE after Christmas. What the hell Monoprice. I was given incorrect information even after 2 representatives putting me on hold on the SAME day doing research & tracking my package for me to confirm that it was sitting at the warehouse getting returned. The fact that it was sitting at the warehouse for 1 week too without me getting any type of notification is crazy!!! I just called & now I have to wait 24-48 hours for a return label????? Then now I gotta drop off the package and wait all over again for my return to be processed and my money to get back into my account??? Which will take another 2 weeks or longer????? I canceled my order before it was even shipped. Was told the return request has been processed and approved. I either have to wait to deny the package at my front door or if it never gets sent, it’s at the warehouse getting sent back to Monoprice. I’ve had multiple representatives I’ve talked to confirming the cancellation and package getting returned, turns out package ended up at my house anyways after I was told it was getting shipped back to Monoprice and now I have to wait all over again just to return 1 product!!! Basically don’t order from this company unless you want a really complicated return and possibly waiting 2 months for your money back depending on the information you are being given that are a 50/50 chance to even be correct. What a hassle and it shouldn’t even take over 1 month to do a return item that was never even shipped and even canceling it before and NOW it’ll probably be exactly almost 2 months when I get my money back. Mind you I’m only frustrated b/c it shouldn’t take this long. Secondly, my hard drive was not cheap. Unbelievable.

MONOPRICE....HORRIBLE CUSTOMER SERVICE. i ORDER ink refills 3 days ago and they charged my card but can not tell me if it has shipped. NO supervisors until next year! Bullshirt experience stay away. They use to be good! UPDATE 12/26 Got a call from sales (not manager) saying wont fulfill order and I wont see my money for 3-5 business days. No apology no offer to comp a sale nothing! They have gone down hill in the few years since I ordered from them and won't order again. The call I got was from some sales clerk. the manager didn't even bother like his reply said he would. BYE MONOPrice.

I placed an order for Laser Measure. After almost one week received an email said order was cancelled without any explanation for the reason. I believe they try to sell some item they never have at lower price and then cancel those orders since they already have your information. Now I start receiving marketing email from them.

I ordered some cables and should have arrive on Friday. They used a third party freight and said the business is closed. We are not close and receive packages from both UPS and Fedex. I called on Monday and the first customer services rep (CSR) said I will received it by 2:30pm today and if there is any problem from the shipper, they will call me. I called after 3pm and the CSR told me I won't be getting for at least another day. I asked to to cancel the item, she said yes. I did not receive an email, so I called again, another CSR, named Angel, said I just have to wait and can't cancel since it already went out. I need to call the shipper myself. I threatened to call my credit card and write a bad review if i do not get the item by end of day. So Angel called the shipper and called me back to tell me that they are shipping the items back to them. They can't issue the credit until they receive the items back. Keep in mind that i never receive the items, so why do i have to wait. I wonder if they won't receive the items back, does that meant i won't get my money back.

Terrible customer service and giving me issues returning a DOA item.

I bought a Christmas item on the website for a family member. Four business days and a Saturday later I received an email saying that it is out of stock. I figured it was a email saying my refund was processed. Instead the money they took quickly for product they don't have will be refunded in 5 to 7 business days. Shady business practices, never again will they get any of my business.

After waiting months for it to go on sale, I ordered an expensive item from Monoprice on Black Friday. On Tuesday, I got an email saying they cancelled my order (with no explanation given) and asked me to reorder. But the item was out of stock on their site. I passed on several good Black Friday deals from other retailers to purchase from Monoprice. But since they didn't cancel until after Black Friday & Cyber Monday, I missed all the deals and would have to pay hundreds more to get the same item. Their customer service offered no apology or explanation.

I purchased a pair of BT-300ANC headphones from Monoprice. The first pair would not charge the first time I tried to charge them. I contacted the company within the 30 day return period, but was only offered a replacement pair. I used the replacement pair once and when I went to charge them, they also would not take a charge. I called Monoprice to return them as there is obviously a consistent problem with the earphones and they refused to refund my purchase price because I am outside of the 30 day window. I can only get a replacement or a store credit. This is frustrating as I notified them of this problem with the first pair and it seems reasonable to assume that they would refund my purchase when the second pair had exactly the same problem. Very disappointing that Monoprice does not stand behind their products. I will not purchase another Monoprice product because of this experience