MonopriceReviews of monoprice.com

Awful experience with their European outlet - worst in 22 years of shopping on Ebay, purchased 2 Monolith by Monoprice 4 Tier Audio Stand XL - Black for £89.43 each, total of £178.86 on Feb 7 which weren't shipped (a tracking number was supplied) - gave me excuse after excuse Brexit, Weather. . . Tell me they can't refund but I can refuse delivery. On Feb 18 they sell another for £74.53 (£14.90 reduction in price) even though they knew about hold up with shipping etc. and my purchase still had not been shipped or refunded? Re: Paul Thanks for replying and have emailed screenshots of the correspondence, waste of time putting me in touch as I have no time for liars and ebay Customer Service felt the same and refunded me in full Final update - Monoprice US tried their best, European branch haven't a clue on the subtleties of being up front with the buyer once they have taken your money 02/22/2021 UPS tried to deliver and information on UPS site was opposite of what Monoprice-Gmbh kept telling me

They had a special event last year selling their Dark Matter monitors at a great price - unfortunately, they didn't expect so many people to want to buy their monitors and took money only to cancel most orders a week later. I was one of the many canceled orders, got an email telling me that I would get a code linked to my email and be able to buy the monitors once they come in stock again - which was a lie, since they have since then deleted it from their website and the email notifications for it coming back to stock were triggered, though the product is not on the website so they trigger disappointed buyers even more. Overall, the support was "friendly" with their template emails and the products have a good price but I wouldn't buy from a company that blatantly lies to customers anymore.

Received the wrong product (ordered 50' cable - received 10' cable) and no response from Monoprice. Have had good experiences for many years with Monoprice but their phones aren't being answered "due to covid" and multiple emails are getting no response. Because Monoprice has such good pricing this is not a dollar issue but more of a principal issue. The conclusion is not to shop at Monoprice until they get their act together. UPDATE - Subsequent to my review here, Monoprice got in touch with me and more than compensated for the initial lack of response. My faith in Monoprice has been restored!

Ordered an Monolith amplifier back on 12/15. I receive an email shortly thereafter stating there are shipping delays. I email immediately afterwards and request order cancellation. 3 days later it ships anyways. The product then gets lost in shipping. I have been told on multiple occasions that it would be handled and I would be reimbursed. It is now 30 days later and I still haven't been credited back the funds. Horrible business practices and customer service. Sad I have to reach out and dispute charges with my credit card company when they should have done the right thing weeks ago.

I ordered the Monoprice Select Mini 3D printer a few weeks ago, it was supposed to be delivered on Monday, and its still not here on Friday! I also had to pay a customs fee, which i wasn't aware of. I was looking forward to using the printer, but now i feel deflated as there's still no resolution to my issue

I was a long time business customer of Monoprice. Deleting product reviews immediately after posting is not acceptable. The review I left was fair. Monoprice failed at multiple contact points to positively resolve the situation and the product itself was flawed. The following review was deleted almost immediately: I was shipped a mismatched set of speakers. In the box was one MM-5R and one MM-5. It took Monoprice 5 days to respond to any of my contact attempts. By the time Monoprice reached out to me, this item was no longer in stock and replacement speakers would not be available for about 3 months. The rep seemed uninterested in setting up my account to make sure I could re-buy them at the sale price, so I opted to just return the units at that point. The slow response time, lack of back stock to resolve customer issues, and lazy support reps has really disappointed me as a long time Monoprice customer. In the 5 days of ownership, I did enjoy the use of my new Frankenstein speaker setup. The only noticeable cheap aspect of this set was the provided speaker wire. It looked and felt so cheap that I decided to use my own 12 gauge wire with Monoprice banana plugs. I like that both speakers use 5 way binding posts and not some proprietary connection. I primarily used the optical connection, but the USB, RCA, and Bluetooth all worked flawlessly. The selector light on the front is perfect, on but not blindly bright. The highs were cleaner and more detailed on the MM-5R versus the MM-5. The bass was surprisingly good for this set, especially considering their size and price. The MM-5R has one crippling flaw that makes them unusable as a desktop speaker. We all know that powered speakers have a hiss, but these are obnoxiously loud. They hiss, hissss, HIIIISSS, HIIISSSSSSSSSSSSSSS!!! At over 3 feet away, I can hear them howling. Ran on a separate circuit with a Tripp-Lite line conditioner, the MM-5R still spewed forth a vile hate of silence. Notice I said the MM-5R, the silk dome MM-5 was much quieter. I had to literally place my ear next to the MM-5 speaker to hear the hiss. I am not sure if this is because this speaker was the amp less unit or if it was due to the silk dome, but if I was to purchase again I would gamble on the dome tweeter and not the ribbon. Even if both speakers had arrived matched, I would have returned these speakers due to the hiss issue.

Ordered the products from their website with 1 business day shipment. After a week I got an email that my whole order was cancelled.

Ordered two Obsidian speed plus power banks to use with my Dell XPS17. While they work, they provide less than half of the stated battery capacity in mAh. The Dell power bank I already own is rated at 30% less capacity but lasts way longer. Would not purchase again.