MonopriceReviews of monoprice.com

I ordered two sets of RCA Cables, a 6 ft and a 15 ft, and paid $7.49 for shipping. I received the 6ft cables in 8 days which was much longer than it should have been. For some reason Monoprice placed a second order number for the 15 ft cables six days after the first order. After another week I emailed customer service asking what's taking so long to get them. They said they had been shipped but when I clicked on the tracking number it said the cables were packed but not yet shippped. I kept checking and kept emailing customer service and just kept getting baloney answers and excuses. After three weeks of this and telling me they were shipped and I should be getting them the next day yet the tracking info STILL said they weren't shipped yet I emailed customer service a link to the tracking info I was getting. I also requested a refund(they call it a RMA). It took another 9 days to get my refund even though they said 3 to 5 business days. And the tracking info STILL SAYS THE ORDER HAS NOT SHIPPED YET. Monoprice used to be a good company to do business with and I used to get orders in a timely manner, but this last experience is beyond pathetic. Really bad customer service and far beyond poor ordering and shipping times. I finally placed an order with Amazon the set of 15 ft RCA Cables which were better quality and Monoprices Cables, paid $5.99 for shipping, and received them IN THREE DAYS. I won't be ordering ANYTHING from Monoprice again. Think twice before placing an order with Monoprice.

ordered speakers from Monoprice. They were shipped to my house from Kentucky. Wanted to return them and they want me to send them back to California for $50.00 return shipping?

I ordered 5 hdmi cables 2 weeks ago. According to the tracking info, the cables are being packed. On online chat I was advised that orders can take 10 business days and that I must wait one more day before escalating my request. Amazon here we come. Used to like Monoprice.

Fool me once, shame on you, fool me twice, shame on me, fool me three times, it won't happen. The first time was back in 2020. At one time they were the place to go for little computer items, such as SATA cables, HDMI cables, etc. So I was building a computer and had to stop until I got the SATA cable. No problem, Monoprice would ship it the next day and get it to me. So two days later I wrote, and received a reply within three hours, it had been shipped! But in two days instead of the one they had initially promised. In the end, it took ten days from ordering to receiving it. Now, Monoprice did refund the $4 shipping charge, and part of the problem is because they use UPS, but it ended up being a large problem from a small order. So now, 7/2021, I need some more cables. I thought Monoprice would come through this time! It said if I ordered within 51 minutes it would ship that day. Spectacular!! So I put the order in, ..., and it didn't ship out that day. OK, the next day, ..., and it didn't ship out that day. Waited the third day, you know what didn't happen, so I chatted and cancelled the order and went to Newegg. Well, as an update, not exactly cancelled! "Wowie" said it was at the warehouse getting ready to ship, and he would try to stop it. So that didn't happen, so instead of cancelling my order on 7/8 when I told them to, they shipped it out on 7/9!! So now I can waste more time on this. It will be a bit of amusement though, as I'm thinking the Newegg package will get here before this one, even though it was ordered three days later. (I'll add an update when I know.) I won't be doing any more orders from Monoprice. They used to be good. Edit: OK, as a further update, the Monoprice order did arrive one day before the Newegg order which was placed three days after the Monoprice order. I was also fortunate to catch the driver, so I just handed the box back to him. Unfortunately what Monoprice doesn't understand, it is not possible for them to help. It is a time factor, and it is an honesty factor. Monoprice promised to ship the items THAT DAY, but then didn't get around to shipping them until FOUR days later (I had tried to cancel after three days). As a further update, it took until 8/9 to get the refund. So a month after I placed the order and paid.

They state that they are helpful, then where is live chat or an easy way to reach support? Why do you modify my order without notifying me?

I ordered an item with shipping through DHL Express 31/05. The package, according to Monoprice, shipped on June 1st, aka the day after, and was supposed to be heading to Europe. When I didn't get any tracking updates on my package through DHL after 2 days, I proceeded to contact Monoprice. I was told that it could be delays in the tracking system, and that my package should arrive by Friday. I waited patiently, at Friday morning there were no tracking updates still, and by end of day no package arrived. I contacted Monoprice again at the next Monday, and saw a tracking update where my package was returned to sender for some reason, from Canada(?). Seems like there was some mismatch on the shipping label, and an RMA / replacement was processed, and shipped within 2 days, fair enough. After several days with no tracking update on my replacement order, I called Monoprice again, told them about my previous order which were sent to Canada, and was told that the error was corrected on the 2nd package in terms of the shipping label, and that the package was expedited with DHL Express, and not DHL Canada. Well.. last Friday I called for yet another update, as I suddenly received a return label for some reason. My 2nd package was also adressed to Canada, and returned, and they called this a system error. So a 2nd replacement order, aka the 3rd package was sent last Friday. There is no tracking updates still on this package, like all the other packages ( until I'm told the package has been returned to shipper after an extensive period of time ) it just say that shipping label has been created, but no package has been picked up by DHL. This also contradicts my previous experience with DHL, which has delivered my package overseas in 3-4 days in the past, so I don't think they are to blame in this situation. In all honesty, as the package was shipped on Friday, it might be eventually delivered to me on the 3rd attempt, and I could've waited 2-3 more days before writing this review, but my patience is really staring to end. Customer service has been easy to reach, and have helped out at the best of their ability, but as the end results hasn't been satisfying, I can't give any big thumb up here either, especially considering I've been told the wrong information about the status on my 2nd package ( shipment label error was not corrected, they told me it was ) I just want my item, not any refund, and paid premium for the shipping service, but this is turning out to be a nightmare. I was given a 15$ refund, but considering that I've spent a lot of time personally, and been in contact with customer support x-amount of times, and still doesn't have the package, I'm not satisfied.

I don't even know where to begin. I ordered the Workstream by Clownprice table top for sit stand height adjustable desk, 5ft black. I ordered the product on May 9th. Their site says they have longer than usual shipping times /delays. Understandable, as covid has thrown a wrench into a lot of things for many other companies as well and many other places have the same disclosure on their site. It took 4 days for this item to be processed and shipped. 4 freaking days. And not only did it take 4 days just to process and get the item shipped, it was shipped FedEx freight economy. That was 299.44 dollars. What kind of knuckle dragging process is this? For 300 bucks, this should have shipped in 2 days max. But no, 4 days of "processing". Then shipped freight. So I ordered my product on the 9th, a Sunday. Thursday of that week it finally went out. I just received it today, May 25th. I spoke with 2 FedEx employees and they both told me it was 43 lbs., and that there wasn't any reason this needed to be shipped freight. For 300 bucks, this should have been on my doorstep in 2 days. I ordered it on a Sunday. No problem there, it's a weekend and they should enjoy time with their family or chillin at home. But no, it took until that Thursday to ship it then another 8 days, not including the weekends, to get to the town I live in. Not delivered, the town. Then I had to call FedEx and schedule a delivery since it was shipped freight. The FedEx employee on the phone told me there wasn't any reason this needed to be shipped freight when I asked about it. So I had to wait another day to get my item since it was shipped freight and I had to have FedEx deliver my item at my job. Not on my doorstep, at my freaking job where I get to take the item home myself. You'd think for 300 dollars, this would have shipped out in 2 days max and been on my doorstep 24 hours after. But no, I get to deliver my own item myself. I have ordered multiple items from various websites since I ordered this. One item weighed 30 pounds more and was just as large as this package and I got it in 2 days. The other weighed 40 lbs and got it in 3 days from Canada. This is ridiculous. Ordered on the 9th and received on the 25th for 300 bucks (not including the cost of the table to itself) . I don't know why these smooth brains shipped this as freight when 2 FedEx employees both told me there wasn't any reason this needed to be shipped freight. A quick Google search on FedEx shows freight items are considered 150 lbs or greater. Tell me why a 43 lb desk table top was shipped freight again? Probably because they have Ronald McDonald doing the processing and shipping. Other companies were hit hard with covid, yet are able to ship their products at a fraction of the price and at a fraction of the time. This tells me that's internal issues at Clownprice. Maybe they didn't issue the correct clown shoes? Or it could be a number of circus acts as to what's going on at Clownprice. You never know what will happen at a circus. I'll never order another product from this backed up trailer toilet of a company. And I'm going to go full Karen sharing my experience on multiple sites to inform people of what you should expect. I already tried leaving a review on the site and conveniently there's an error. I'll be screenshotting this review and copy and pasting to other sites to let people know what they are getting into with this dumpster fire. Thanks for the desk table top I've been waiting on for over 2 weeks, Garbageprice. The box was damaged but the item was in good condition. And I still have yet to put it together since I had to have it delivered to my job because the turnip in charge of shipping decided to go with freight. Thanks, but no thanks to the troglodytes at Clownprice. I'll avoid your company in the future. I wouldn't have had any problem with the shipping price if it was processed and shipped in a timely manner. This is beyond unacceptable for a business. Alright, time to go share my experience on other sites. Best of luck.

Terrible website. They don't send what you order and they include weird things you didn't order - like food products. I didn't want it. Don't send me food when I order a cable.. ?