MonopriceReviews of monoprice.com

I have purchased items from monoprice for the last few years, mostly cables and computer accessories. All my purchases have been very good. The quality of the cables has been second to none. Recently, I purchased an item that I decided to cancel. I was a little late to notify them, but customer service was very responsive. I highly recommend monoprice.

After a few months, my lightning cable broke. Within a week, Monoprice replaced it, free of charge, no questions asked. Very nice company!

I've purchased several items for my own use over the years, and literally hundreds of cables through work. Never had anything but good experiences so far.

I always use customer support chat. They're quick to replace defective products under warranty.

Excellent products at great prices. Fast shipping. I am so pleased with my cables. There was an issue with my order, missing a part and they immediately rectified it. Highly Recommend!

I bought a less than $5 micro usb cable some years ago. It was garbage quality, didn't last long. Received a better quality replacement. Replacement failed recently. Received another replacement, worse quality, same as the first one i bought yrs ago. I have no other experience with this seller.

I purchased a Monoprice 3D printer (rebranded from another company) years ago and it has been an overwhelming success. I've since purchased five other Monoprice 3D printers (differing models) and I've only had two issues in over five years. Both issues were simply sensor failure (common with ALL printers) and we're immediately covered via the warranties. The support staff were immediate, knowledgable and extremely helpful and personal. Part of the reason I keep coming back to Monoprice is because of their support staff (Thanks Jacob!) And the quality of product, which rivals products three times the price. People have had issues with the original brand printer, but something about the Monoprice badge seems to keep issues from occuring.

I first e-mailed monoprice and asked a question of a $1.50, 3.5 jumper cord. What I wanted to try is recording cassette tapes from a cassette deck to my iMac. I got NO reply back so after a few days I called the number and got an Indian and asked him if it would work. After a few tries to make him understand what I wanted he finally said "Yes, it will work." Well it didn't. Though the total price that I am out is $5.00+ I'm not too upset of the lose of the money. Its the customer service that sucks. UPDATE: Moving from one start to 5 stars. After posting review, Monoprice reached to to me and was very apologetic and granted me a full refund. Very nice.