MonopriceReviews of monoprice.com

ordered on 9/2 -- its 9/15 and order still has not shipped. cant track. cant cancel. hold time for 15 minutes. this place is a joke. AVOID

Their website claims they ship most orders the same day they are placed. Every in-stock product claims "should ship today if ordered within _ hours and _ minutes". Malarkey. I placed an order over two weeks ago. I was told by a CS rep via chat that it "should ship today", five days ago. I was told by another CS rep via phone that it would "definitely ship today", but that was yesterday. It still hasn't shipped. Nobody has bothered to put it in a box. Their shipping estimates are false advertising.

I ordered 10 ethernet patch cables of various lengths and colors from Monoprice on 8/22 which have still not been shipped. I have been in contact with their customer service 4 times via chat in the past 3 weeks and each time it was the same - "We apologize for the inconvenience. We're having issues with our warehouse move, your order should go out in the next few days." I finally got fed up and tried to cancel the order today. Customer service gave me the same line as before. They said they may not be able to cancel the order because it was in process but to refuse the shipment if it does arrive. I'm not holding my breath. In the meantime I received an email from Monoprice soliciting a review for one of the items on that order! I've only ordered from them a couple of times and they have really fallen apart lately. Until they get their house in order, I am shopping someplace else. [UPDATE] I have since received my order from Monoprice. On 9/16 Linda P from their customer service department reached out by phone to contact me. Yes, they're still having issues at their Kentucky DC but I was assured they are taking extraordinary measure to resolve them and hope to be caught up before the Holiday crush. I give the company high marks for making the effort to reach out to their consumers. In the end, I elected to keep the shipment from Monoprice which arrived on 9/15.

I have been waiting 3+ weeks on a $500 dollar order. Monoprice has no issue taking my money but no still no shipping date in sight. This company has become a joke. Customer service explained they were relocating warehouses. Don't take orders if you cannot fulfill them.

I have used MonoPrice for over 10 years and I was always telling people to go there for cables, AV mounting, etc... Never again! I would not recommend them to my worst enemy now. I ordered cables for an upcoming job - with the same lead time that I have always used and the cables did not show up. I called customer service and the lady on the phone could not have cared any less. She told me there was a delay because of moving to a new warehouse. From what I am reading this "delay" is still happening. This delay cost me a lot of money due to not being able to get my job done. Lesson learned: never rely on a single vendor - especially MonoPrice

Save time and frustration when ordering. Go to Amazon for monoprice items when possible.

I placed an order on August 19, 2021 for some PLA for my printer. After about a week of order status "in progress" I reached out to get a status update. Customer service responded that they were experiencing shipping delays and it would be processed soon. After contacting Monoprice a couple more times, as of September 8, 2021, my order has still not shipped! And, they still can't tell when it's expected to ship! Terrible customer service. I used to order from them all the time but will no longer do business with them.

I recently found myself in the position of needing to install cabling in a new property. After hanging around on reddit for a while and reading all the good things people had to say about Monoprice, I decided to check them out. The prices looked very reasonable and the products were of good quality - so it seemed worth a punt. I placed an order for some fairly basic network parts (ethernet cable, patch panel faceplates etc.) on 8/19. On each of the items ordered, a chunk of green text promised: "This item should ship tomorrow if ordered within [time period]". Another message later explained that they were currently experiencing logistics issues due to a warehouse move and shipping may take a little longer than normal, which isn't an issue - I can accept these things happen and it may take a few extra days. Thus far, it's approaching the 3rd week (on Thursday) and my order has yet to even ship. According to the customer service representatives I've spoken to - when the order finally does ship - I can expect it to take an additional 5-7 days (the timeline I was originally promised) on top of that. Every agent I speak to on the phone or by chat says the same thing (almost word for word) leading me to wonder if they're perhaps following a script? Around the 1.5 - 2 week mark I decided to come here and read the reviews and I see others are having similar experiences. Despite multiple assurances that "the order will ship today or tomorrow" and/or "I will request that the warehouse ship it soon", nothing changes. I feel as though I'm being fobbed off and strung along with excuses with no actual progress being made. I emailed escalations[@]monoprice.com yesterday ( please don't ask me to do that, because I already have) requesting some kind of resolution because this is becoming ridiculous. Hopefully I'll get a reply soon. I can accept that additional delays are inevitable during a warehouse move, but "5-7 days" suddenly turning into 3 weeks (and counting) is in no way acceptable and I'm beginning to give serious thought to cancelling my order and buying elsewhere. Cheap prices are great, but they don't mean much if you never actually get the items you've ordered. This is my first time dealing with monoprice, and thus far I can't say I'm impressed. I'll come back and update this review if and when things progress. Update: Apparently my order has now been packed, but not yet shipped. Just got a notification that a couple of things from my order have been refunded because they were apparently out of stock when I ordered them (despite the website saying they were in stock) which is disappointing I guess.... Update 2: Looks like my order was shipped on the 11th. It's currently with FedEx and in Indiana. Should hopefully be here soon... Update 3: My order arrived last week on Thursday. I have my stuff and I'm glad, but what an ordeal.