MonopriceReviews of monoprice.com

Ordered items weeks ago, and, same as everyone else. No communication, no shipment, and empty promises. WHY DOES YOUR WEBSITE STILL SAY BEFORE PEOPLE ORDER THINGS WILL SHIP OUT RIGHT AWAY? Monoprice is willingly choosing to allow customers to order before informing them of the shipping delays. Had the website said anything about this, I would have ordered elsewhere. Such a shame Monoprice, you used to be awesome. Reply: Dear Monoprice; I went to the same product I ordered and it still tells people it is in stock and will ship by tomorrow. You are STILL willfully scamming people into ordering products you can not ship so forgive me if your copy and paste apology rings a bit hollow.

I've been a volume VIP business purchaser for 11 years. I currently have orders from late August that are still pending shipment as of Sept 22. This is absolutely ridiculous. Whoever is leading your warehouse expansion should be terminated. This event has cost me thousands in losses. I need ALL my orders canceled at this point. Is there an ETA when things will be resolved??? Customer support is giving me the ring around.

Monoprice used to be good. Their shipping time is absurd- I ordered a single item nearly a month ago. It’s missed several delivery estimations and I’m wondering if I’ll ever get the item or if I’ll be disputing it with my credit card. Just avoid them, they are a shadow of their former selves.

Ordered 2 cables and 2 usb NICs on 8/17. Received 1 cable and 1 NIC on 9/20. Reached out to customer service previous to this the see why it was taking so long. Empty promises about expediting my order. It's been a while since I had ordered from Monoprice but I had remembered them being reputable. I wanted to give them another go instead of just going to Amazon. Not going back there, but definitely looking elsewhere.

I placed an order on 09/02 and still to this day, 09/20, have not received any update on when my order will even be shipped! I have called on 3 separate occasions and been told they will reach out to the warehouse to add my shipment to the priority list. But that has not happened at all. In a world where you can purchase the same product from 3-4 retailers (e.g. Amazon) and receive it within 1-3 days the expectation is you should be able to receive your order within a week. Or at the very least within a week you should know when to expect your order to be shipped. I totally understand problems happen and planned upgrades don't go as anticipated, however the key is being upfront with your customers. I find it an extremely deceptive practice to so easily accept an order and charge a credit card but not tell customers the order will not be processed for at least 3 weeks! Give customers the choice by being honest. If you know that you can't process an order then don't accept the order or only charge the credit card when it ships. Very disappointed in this service.

I might as well copy and paste most of the reviews on here from the past couple months. Ordered in late August, said it should ship within 2 business days. 2 weeks later I contact customer support, get the same line about warehouse in Kentucky everyone else has mentioned here, agent promised to contact warehouse and call me back same day or email me by next day. Which of course didn't happen. I have emailed escalations [@] monoprice.com as the clearly generic replies below say to do, will see what happens. And/or if they actually read these reviews or if I get the exact same instructions everyone else has, which again, I have already followed.

Long time Monoprice customer. Ordered a desk 3 weeks ago. Got the run around each week. The website mentioned the delay when I bought it but said it would never be more than 5-7 days delayed. Well that was several weeks ago. Their escalations department finally emailed me back after 3 days and offered a 5% discount and promised my item would be shipped but probably not for 3 days. I cancelled my item. It's been refunded. Monoprice, get your stuff together. I would avoid this company for the foreseeable future.

Another small-time Amazon wannabe failing miserably at customer service and order fulfillment. Had to cancel order. Still waiting for refund. Can't say you haven't been warned.