Donna B.
Beware
Beware! Their return/refund policy is a joke. I received a dress that looked nothing like what I ordered. This was to be a grandmother of the bride dress. She normally wears a size 6-8 but we ordered a 10 just to be sure. The dress is probably about a size 4 US. They keep offering to pay for alterations but we can’t make the dress bigger. Not an option. Another offer was to keep the dress $150.00 (no refund) and get 40% off a new order. NO Way. Now they want to charge a a restocking fee of almost 30% with us to pay shipping back to China-which is over $50. Just a head’s up. Do yourself a favor and shop elsewhere
Response from MondressyJan 3, 2026
We’re truly sorry to hear about your experience. Our dresses are made according to the size chart listed on our website, and sizing can vary between different brands or stores, which is quite common. To help avoid fit issues, we do offer free custom sizing so the dress can be made to the customer’s exact measurements. We always try our best to provide reasonable solutions and support. If there are any concerns, we sincerely encourage customers to contact us directly by email so we can review the case and assist properly.