Mondressy Reviews | Read Customer Reviews of mondressy.com

Mondressy Reviews | Read Customer Reviews of mondressy.com

Mondressy reviews

Showing 7 reviews with 3 stars · Clear filters

Christinea
Sep 5, 2026
Great after some alterations
I really love ke the dress however I had to take it to a seamstress to have it modified due to there being a bulky amount of extra lace in the tummy area. After it was repaired and altered the dress looked great and I had alot of compliments.
Response from MondressySep 8, 2026
Hi there, Thank you so much for taking the time to share your honest feedback and for loving this dress! We truly appreciate you letting us know about the excess bulky lace around the tummy area. We’re sorry this detail required you to visit a seamstress for alterations. It makes us happy to hear the dress turned out beautifully after modification and that you received many lovely compliments. Your input is very valuable for our product improvement. Hope you enjoyed wearing it for your special occasion! Best regards,
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Wendy
Aug 24, 2026
My Mom ordered a dress from here using…
My Mom ordered a dress from here using her size. The dress is beautiful, but it was too small, so she needed to return it. She got a RMA number and asked me to return it for her. I'm posting here to let everyone know that it needs to be returned to Hong Kong and the cheapest option was $162. That is about the same cost as the dress itself. Please beware that while this company is doing business in the US, it is not accepting returns in the US.
Response from MondressyAug 30, 2026
Hi, we’re sorry to hear about your experience. We were unable to locate the order based on the information provided. Please feel free to contact our customer service team with your order details, and we’ll be happy to look into this and assist you further. Thank you!
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Glenna H.
May 20, 2026
Not Exactly as Pictured - Be cautious of colors!
The dress took a while to be delivered. The quality was good and well made. However, the dress actual colors were way off from the website depiction. On there the dress looked very subtle and flowing, but in reality the red was really red (not a berry as shown) and the floral top had a lot of bright yellow and green mixed with a more subtle group of pinks and champagne. I probably will eat the cost - because it seems their return policy lack a bit of customer usefulness in the states possible restocking fees, postage to return, etc.
Response from MondressyMay 26, 2026
Dear valued customer, Thank you for taking the time to share your feedback. We’re glad to hear you are satisfied with the dress quality and craftsmanship. We always strive to optimize our after-sales service to bring a better shopping experience. If you need further assistance regarding your order, please feel free to contact our customer support team anytime, and we will try our best to help you. Wish you all the best!
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Matthew R.
May 14, 2026
Not custom fit!
I bought a custom fit linen suit from this website. Was very skeptical about buy it from china and I am on a budget for my wedding. The material is brilliant, the finish and stitching are good too. The trousers fit perfectly, but the jacket did not. I have wide shoulders, 48 chest but a slim waist. The jacket fits my shoulders but the waist is huge. On the website the imagine showed a fitted suit with shape, the jacket has no shape and is definitely not a custom fit. I gave my dimensions but they definitely got them incorrect. It was delivered pretty quick though. So my 3 stars is about what I think is deserved for price, quality of material and delivery speed.
Response from MondressyMay 15, 2026
Dear valued customer, We sincerely apologize for the unsatisfactory fitting experience of your custom linen suit and the inconvenience this has caused you. We fully understand your situation, especially as this suit was prepared for your important wedding. We greatly appreciate your honest feedback and your recognition of our high-quality fabric, neat stitching workmanship and fast delivery speed. Your genuine review helps us improve our custom tailoring service constantly. Please reach out to us via private message, we will try our best to offer proper solutions and fix this problem for you. Wish you all the best for your wedding!
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Cat
Apr 22, 2026
La robe reçu n'a rien à voir avec la…
La robe reçu n'a rien à voir avec la robe commandée. La demande de retour a été fait le jour même. Depuis 3 relances et enfin une solution de remboursement de 25%...
Response from MondressyApr 28, 2026
Après vérification, nous n’avons pas pu retrouver de commande correspondante à votre message, et nous n’avons à ce jour reçu aucune demande de service après-vente de votre part dans notre boîte mail. Afin de pouvoir vous aider rapidement, nous vous invitons à contacter notre service client par e-mail en indiquant votre numéro de commande et des photos du produit reçu. Nous traiterons votre demande en priorité dès réception.
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Loretta M.
Oct 9, 2025
Mondressy
The dress did not look like the picture, they charge a 20 percent restocking fee, and is was $70.00 to mail it back. I spoke to costumer service about my issues they were able to help me and fully refund me. Although the dress didn’t look like the photo they were extremely accommodating to help make it right
Response from MondressyOct 10, 2025
Dear Customer, First and foremost, we are deeply sorry for the poor shopping experience you had. We are deeply ashamed and fully understand your frustration. Every customer's feedback is crucial to us. Your negative feedback isn't a "problem," but rather a direction we must address and improve. We sincerely hope to understand your specific situation so we can provide you with a targeted solution. We will do our utmost to remedy this regret and make you feel our sincerity. If you would like to give us a chance to resolve the issue, please contact us. We always believe in "problems can be solved, experiences can be improved," and we will not shy away from any service oversight. If you encounter any difficulties during your shopping experience, please contact us immediately. We will use every piece of feedback as motivation to improve and strive to do better. Once again, we apologize for the inconvenience and look forward to the opportunity to communicate with you and take concrete action to resolve the issue.
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Wedding S.
Jan 29, 2025
A decent gown to wear as a wedding…
A decent gown to wear as a wedding sponsor but disappointed that I had to pay an additional of $20.00 for local delivery after paying $32.00 for shipping to Philippines.
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