David P.
Confusing and misleading subscription offer
Today I tried one free lesson in Spanish and it was very good. I thought I would sign up for the one year unlimited access offer for £54. I then found that I couldn’t access the courses I wanted. I was required to pay more what does unlimited access mean if it’s limited and more payments are required? I want this cancelled immediately if I haven’t got unlimited access for £54 for one year!
Response from MondlyJan 27, 2025
Dear David, Thank you for sharing your experience with us, and we’re sorry to hear about the confusion regarding your subscription. With the one-year unlimited access offer for £54, you should indeed have access to all premium content, and we regret that you’ve been experiencing issues accessing the courses you want. I’ve already requested your information so I can assist you right away and make sure everything is resolved. Please rest assured that with the subscription you purchased, you should have full access to the premium content, and I’ll ensure that we address any barriers preventing you from enjoying it. Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this promptly. Best regards, Andrea




