Monarch Transport Group IncReviews of monarchtg.com

The previous reviews about increased costs and terrible communication are true. I asked this broker to find transport for my RV from Atlanta to Ohio. I had a specific appointment that it needed to reach its destination by. When they called me to tell me they had secured transport. They told me that it wouldn’t reach. It’s Destination on time but a few days later and that the price would be several hundred dollars more. When they told me this, I did not accept the transport instead of canceling my request. And they charged me anyway. After that, they dodged my calls emails and text. And would hang up on me when I would finally get through. These people should not be allowed to do business don’t ever give them your credit card information. They will charge it at Will.

I will NEVER use Monarch again. They never communicated about the pick up of my car until they were at the house. They drove my car about 20 miles to the truck where they then loaded it --I think. Took 9 days to get my car back and had to drive 19 miles oneway to where the truck unloaded it. Mean while other reputable transport companies drop in front of my development (took pictures of them last week) but I had to drive 19 miles to get my car. Called Monarch, emailed mangers and talked to support which recorded our conversation every time.... nothing in return from them. Nothing in return!

Only reason they get 3 stars is the carrier they ended up sending was great. I was promised a delivery after a date, instead they sent a carrier earlier than promised with a delivery where there was nobody available to receive the bike (even though they promised it would be OK). Then they told me I had to pay $200 more than what they quoted to make what they promised actually happen.

PERFECT!!! My second hiring of MONARCH each PERFECT. I'm talking long haul PERFECT. Maine to Florida then back. Driver PERFECT. Administration of coordinating the trip PERFECT. That word PERFECT may seem overused, but it fits perfectly in my review. I'm convinced that MONARCH is the first and lat stop in shipping. As I told MONARCH, "I'LL BE BACK!" Don... Bar Harbor, Maine

Jennifer, It went absolutely Perfect… Jaurez Salazar Jose Tomas was absolutely Phenomenal, professional and on time. Thank You, Jack Maxwell

Great customer service. Great communication. No damage will definitely use again.

Contract bid was $679 took 6 days to find a driver then charged me $1150 will be notifying the bbb .

The whole process from scheduling, dispatching, pickup and delivery was fast and easy.