Monarch Transport Group IncReviews of monarchtg.com

Believe it or not, their truck caught fire and burned the vehicle.

As agreed our vehicle was delivered on time in excellent condition. I really appreciate your friendly & prompt customer service. No doubt you all deserve 5 + Stars. Kudos !. We are pleased to inform you that your vehicle shipment with Monarch Transport Group Inc. is scheduled for 6/08/2026. Our team is working to ensure a smooth and timely pickup. Your Carrier Information: * Name: JETTCO INC Driver Name: *** * Driver's Phone: *** * Estimated Pickup Date: 6/5/2026 Estimated Delivery Date: 6/8/2026

My 1987 Honda Hurricane left origin in operation when it got to destination there was damage to the gas tank (huge dent) the fairings were scratched the leather seat was stretched out and wrinkles and the brake calipers were no longer bolted to the bike they were hanging from the brake line. Because this is a classic we are having a lot of trouble finding someone to fix the body damage and mechanical issues. My motorcycle no longer runs as of now

The delivery was a day earlier than expected. Well organized and the car was well handled. I highly recmnend their service.

Great communication and superfast shipping, my motorcycle arrived in 2 days (800 miles) and without a scratch and a very reasonable rate. Brady Spegal is your guy, he did a fantastic job putting everything together

I wish I read the reviews before I hired this company. My initial conversation with Jennifer Garza. She was very pleasant. And gave me a nice professional quote with their letterhead and on the contract and I Agreed to it. I I had a scheduled pick up date and a delivery date The pick up date went by and I heard from no one I finally was able to get someone on the phone and it was not Jennifer Garza, which I’ve been trying to reach. She does not return phone calls or reply to emails ever very very unprofessional so they said they were working on getting another driver because the initial one backed out so then I got a text in an email stating that the new price is $370 more than the original one with no explanation again couldn’t get Jennifer Garza on the phone at all ever always in a meeting always on the phone always an excuse from someone else with the Net company if you can get them on the phone. Poor communication with the driver he had no information as to where to go to pick up my vehicle and did not have my address to where to deliver my vehicle and have to finally getting in touch with the driver directly. We got that issue worked out I would never use this company ever again. They are very unprofessional and don’t have the common decency to return a phone call or reply to an email I felt I should not have to pay the additional cost that should’ve been on them, but I cannot get them on the phone to dispute it if I could give zero stars or negative stars I would.

Communication between team members, transport drivers and customers is minimal at best. Unable to meet quoted price and ended up paying more than quoted. I don't have a lot of experience at hiring transport companies but would say you need a lot a patience and time cannot be factor. If you're not in a hurry and ready to pay a bit more than quoted this is a decent option.

Picked up on time. Answered all my text during transport. Delivered my can am with no damage. Great carrier, I will use again.