mommesilk.comReviews of mommesilk.com

I had been a repeat customer of Mommesilk in the past purchasing multiple items from them between 2020 and 2024. No issues with the older products. Never buying another product from them again going forward. I purchased their bamboo/silk duvet cover in March 2024. By November 2024 it started to show some serious wear and tear around the corners and the ties that secure it closed. Whatever I thought... Fast forward to January 2025 and the duvet cover started to come apart directly in the middle. I reached out to their customer service to see if this was covered by a warranty, and their response was that not only did it not have a warranty but the product was discontinued. The replacement would be a much more expensive silk duvet cover (they offered a 30% discount) which meant I would have to pay double what I paid for the original cover (and that's after the discount!) As a general rule, if a company claims to offer high quality products but doesn't stand by the craftmanship AND tries to upsell you through their customer service... avoid!! They're desperate, cutting corners, and are using their customer service as an extension of their sale/marketing department. There are direct competitors to Mommesilk that back up their products with 5/10 year warranties.

I ordered a two part silk duvet for $246. My product arrived damaged. I reached out via customer service numerous times. Was finally contacted by Vivian. She wanted pictures which I sent. I have not received any response from Vivian or any customer service rep to date. I will continue to post negatives review for mommesilk did not stand up for its products or care about their company’s reputation

Customer service is not great, website says 5-8 guaranteed ship times and it's been over 3 weeks. I wouldn't recommend purchasing from them, there are several other sites with more attuned customer service and consistent shipping times.

I was trying to buy a silk nightgown for my girlfriend. They have a $59 free shipping limit but if I use the 15% off welcome coupon, it actually costs more for the $59 or $69 nightgown b/c you then have to pay for shipping. You can't remove the coupon. I tried to call customer service (20 x busy) and sent email (48 hours) and response was worse than a robot. Also the response was in euros for a supposed CT company.

I never got my order! They refused to refund or send a replacement. Terrible customer service! I had to raise a dispute with my bank. Do not buy!

Entreprise MomSilk très réactive et professionnelle. J'ai attendu ma commande car c'était en période de fêtes. Je l'ai reçue et je suis très contente. A recommander.

Unless you really want to take your chance, do not order from here. Customer service not great. They do not actually like to do returns. Bought a comforter and it is impossible to find a decent duvet cover for it due to the weird sizing of the duvet inserts. They don't fit your standard beds (at least in the US). The very few duvet covers I found that come close are $600+ or are so cheap and have terrible reviews. The company offered me a $22 refund and that's it. Now I am stuck with this duvet and have have to pay to get a duvet cover I like fitted.

I have not received the product