mommesilk.comReviews of mommesilk.com

Response from mommesilk.comOct 21, 2026

Hello, We’re sorry to hear how disappointed you’ve been with your experience. We understand that long shipping times and concerns about return costs can be frustrating, and we regret that your experience has not met your expectations. We believe customers should have clear information about shipping arrangements, delivery estimates, and applicable return policies before placing an order. We’re sorry if these details were not sufficiently clear in your case. We take your feedback seriously and would welcome the opportunity to review your specific concerns, including the delivery timeframe and any return shipping charges. If you’re willing, please contact our customer care team privately with your order number so we can look into the matter and provide a clear response. Thank you for bringing these concerns to our attention. Kind regards, Customer Care Team

Response from mommesilk.comOct 21, 2026

Hallo, es tut uns aufrichtig leid, dass Sie diese Erfahrung gemacht haben. Wir verstehen Ihren Ärger darüber, dass Sie die Ware zurückgeschickt haben, aber bisher keine Rückerstattung erhalten haben. Ebenso bedauern wir, dass Sie sich mit Ihrem Anliegen nicht ausreichend betreut gefühlt haben und schließlich keine Antworten mehr erhalten haben. Eine Rücksendung sollte transparent bearbeitet werden, und Sie sollten klare Informationen zum Status Ihrer Rückerstattung erhalten. Wir möchten Ihren Fall gerne persönlich prüfen und nachvollziehen, was passiert ist. Bitte kontaktieren Sie uns über eine private Nachricht und teilen Sie uns Ihre Bestellnummer mit, damit wir den Status Ihrer Rücksendung und Rückerstattung überprüfen und Ihnen eine konkrete Rückmeldung geben können. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und die unzureichende Kommunikation. Mit freundlichen Grüßen Ihr Customer-Care-Team

Response from mommesilk.comOct 22, 2026

Hello, We're sorry to hear that the colour faded after just one wash. That falls short of the quality we aim to deliver, and we understand how disappointing this is. We take product quality concerns seriously and would like to look into what happened with your item, including the care instructions followed and any photos you may be able to share. If you're willing, please contact our customer care team privately with your order number so we can review your case and discuss the best way to help. Thank you for taking the time to leave this feedback. Kind regards, Customer Care Team

Response from mommesilk.comOct 22, 2026

Hello, We're truly sorry that you haven't received a response since your return arrived on 29th December. Being left without updates after sending back a gift is not the experience we want any customer to have, and we completely understand your frustration. We would like to look into your return and exchange personally and make sure your case receives a proper reply. If you're willing, please contact our customer care team privately with your order number (MSUK2227) so we can review your case and help find the best way forward. Thank you for taking the time to share your feedback. Kind regards, Customer Care Team

Response from mommesilk.comOct 22, 2026

Hello, We're sorry to hear that your experience with us fell so far short of your expectations, both with the product and with our support and returns process. We take feedback about the feel of our silk, response times and the returns process seriously, and we would like to understand more about your order and the issues you encountered. If you're willing, please contact our customer care team privately with your order number so we can review your case and help find the best way forward. Thank you for taking the time to share your feedback. Kind regards, Customer Care Team

Response from mommesilk.comOct 22, 2026

Hallo Miriam, es tut uns aufrichtig leid, dass Sie mit der Qualität nicht zufrieden waren und Ihre Reklamation nicht die Aufmerksamkeit bekommen hat, die sie verdient. Wir verstehen Ihren Ärger sehr gut. Wir möchten uns Ihren Fall gerne persönlich ansehen. Bitte kontaktieren Sie unser Customer-Care-Team privat unter Angabe Ihrer Bestellnummer (MSDE2069), damit wir Ihre Reklamation prüfen und gemeinsam eine Lösung finden können. Vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben. Mit freundlichen Grüßen Ihr Customer-Care-Team

Response from mommesilk.comOct 22, 2026

Hello, We're sorry to hear about the problems with tracking your order and the lost item. We understand how stressful it is when a parcel doesn't arrive. We would like to look into the shipping details of your order and see what happened. If you're willing, please contact our customer care team privately with your order number so we can review your case and help find the best way forward. Thank you for taking the time to share your feedback. Kind regards, Customer Care Team

Response from mommesilk.comOct 22, 2026

Hello, We're sorry that you received incomplete information about returning your item, and we understand how frustrating that is when you're working within a return window. We would like to review your return request and make sure you have clear, complete instructions. If you're willing, please contact our customer care team privately with your order number (51569872) so we can review your case and help find the best way forward. Thank you for taking the time to share your feedback. Kind regards, Customer Care Team