Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Website
momence.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Super poor onboarding experience. Oversold on a fancy product that had super poor after sale support. Been using it for the past 3 months and it has been dreadful. Product is unreliable and unstable
Response from momence.comOct 9, 2024
Thank you for providing your feedback. We genuinely value your input and want to resolve any concerns you may have. We’ve reached out to Trustpilot for your contact information, as we couldn’t locate you in our system. Our team is eager to better understand the issues you’ve experienced so we can address them thoroughly and ensure they are resolved swiftly.
VE
Victor E.
Fantastic support and the best product…
Fantastic support and the best product out there. We've grown like crazy recently and we attribute that to our choice of Momence as a software.
OM
Omnihearth
Glitchy platform that will destroy your client base and events, terrible customer service (actually inexistent)
Bugs, bugs and glitches, inexistent customer support. Don't use Momence if you care deeply about your business. They don't, and that's outrageous for a platform that's supposed to do only that.
I've used Momence for a year now and ready to swap to save myself more heartache. It is INCREDIBLY difficult to log into their website. I was at an event the other day, and couldn't log into Momence to RSVP my guests because it kept saying I was trying to log into an inexistent email. I tried resetting password, still said inexistent email. SO I improvised. When I got home later, I was still able to log into Momence with the same email on my PC, but not on my phone.
Now let's talk about support, I had to manually reach out to some of their admins to get a reply about an issue....because guess what? Their support requires you to be LOGGED IN... and I can't log into their support because THAT TOO says my account doesn't exist.... and you can't contact support at all without that.
The admin responded once, then told me to use their support system next time, when I told them that wasn't working and I had no one to reach out to to resolve my account issues... he stopped replying.
Also be very aware that you don't even need a real company to take payments there, literally anyone can do it from their basement. They don't veto anything, they don't verify anything.
Momence is an incredibly unethical and bad company for a company that's supposed to take people's payments. Half of their stuff do not work as intended, and if you have problems, you will never get answers.
Response from momence.comOct 9, 2024
Thank you for bringing your concerns to our attention. We take them seriously and are committed to addressing any issues you’ve encountered. As we were unable to locate you in our system, we’ve requested your contact information from Trustpilot. Once we receive it, we’ll be able to investigate the situation in detail and ensure a timely resolution.
KE
Keadie
Fantastic Support
I have been using momence now since May getting it ready for my opening. The client support has been fantastic and they are constantly updating their system to make it better and easier to you. I highly recommend this software for your gym or studio.
MK
Melinda K.
The WORST customer service and glitches…
The WORST customer service and glitches regularly. I have lost so many sales due to error messages. One thing after the next. I have used MBO for years and thought I would give a newco a try. Bad decision. Save yourself headache and lost revenue. I have contacted them countless times, was very kind in the beginning, but this gets old fast.
Response from momence.comOct 9, 2024
We appreciate you taking the time to share your concerns with us. Your feedback is important, and we want to ensure any issues you’ve faced are properly addressed. Since we couldn’t find you in our system, we’ve requested your contact details from Trustpilot to investigate the matter further and resolve it promptly.
MC
McKayla
Poor customer service and features
Poor customer service and features. They are not set up for Dance Studios specifically and I've wasted so much time with them. I should have read previous reviews before booking with them. If you own a dance studio, this is NOT the software for you.
Response from momence.comFeb 19, 2025
We understand your feedback and take all customer concerns seriously. We respectfully disagree with your assessment, as we successfully support many dance studios. However, we have been unable to locate any account matching these claims. Please contact [email protected] referencing this review so we can understand and address your specific needs.
JS
Jen S.
Momence app sucks
From the customer end this company sucks. There’s no customer support. I’m simply trying to link a bank acct so I don’t have to pay their astronomical cc fees. I’ve been trying for 2 days. The customer support phone number listed on the is WRONG! Geez. I’d rather pay cash then use this stupid app.
Response from momence.comFeb 19, 2025
Thank you for your feedback, we encourage you to follow up with our support team at [email protected] through your open ticket so we can help you find a quick resolution to your issue. That being said, we did request your contact information on Sunday, October 13 at 5:00 PM and have yet to hear back from you. Let's continue the conversation at [email protected].
SP
Sztr P.
It seems a scam site
It seems a scam site. I bought something there and I have never received it. When asked for help I think I was talking to a robot,, not a human. I do not recommend to buy anything there.
Response from momence.comFeb 19, 2025
Thank you for your review. However, it appears this feedback was intended for a different company, as Momence is a business management platform for fitness and wellness studios, not a retail site. We've flagged this review as it was posted to the wrong business.
